Admissions Coordinator

Job Title: Admissions Coordinator

Job Summary:
Vierra Communities Health & Rehabilitation is seeking a compassionate and detail-oriented Admissions Coordinator to assist the Admissions Director in managing the admissions process for our skilled nursing center. This role involves supporting prospective residents and their families, ensuring effective communication across departments, and managing the timely collection of necessary documentation. The Admissions Coordinator is instrumental in providing a positive and welcoming experience for families throughout the admission process.

About Us:
Vierra Communities Health & Rehabilitation is a family-owned and operated provider of unique health and rehabilitation services. Our close-knit staff is dedicated to fostering a caring and supportive community for our residents. At Vierra Falls Church, we’ve recently completed a major renovation, making it an exciting time to join our team!

Benefits:

• 7 Paid Major Holidays
• Generous PTO
• Medical, Dental, and Vision Insurance
• Company-Paid Life & AD&D Insurance
• Voluntary Life
• 401(k) with immediate enrollment and company match
• Employee Assistance Program (EAP)
• Employee Discount Program
• Tuition Reimbursement (up to $2,500 annually)
• Referral Bonus Program

Key Responsibilities:

1. Support Admissions Process

• Assist the Admissions Director with coordinating the admissions process for new residents.

• Help conduct preliminary assessments and gather necessary information from prospective residents and their families.

2. Communication & Coordination

• Serve as the welcoming point of contact for inquiries from families, referral sources, and community organizations.

• Schedule and conduct facility tours for prospective residents and families, providing detailed information about services and amenities.

3. Documentation & Compliance

• Assist in the preparation and verification of admission paperwork, including insurance information and consent forms.

• Maintain accurate records of inquiries, assessments, and admissions in compliance with regulatory requirements.

4. Customer Service

• Provide compassionate support to prospective residents and families, addressing questions and concerns throughout the admission process.

• Collaborate with the Admissions Director to develop and implement strategies to enhance the overall admissions experience.

5. Data Management

• Help track admissions statistics and maintain databases related to inquiries and admissions.

• Prepare reports as requested by the Admissions Director to analyze trends and identify opportunities for improvement.

Qualifications:

• High school diploma or equivalent required; Associate's degree in Healthcare Administration, Social Work, or a related field preferred.

• Previous experience in a customer service role, preferably in a healthcare setting.

• Strong communication and interpersonal skills with a focus on excellent customer service.

• Ability to work effectively in a team-oriented environment.

• Basic understanding of healthcare regulations and insurance processes is a plus.

• Proficient in Microsoft Office Suite; experience with Electronic Health Record (EHR) systems is a plus.

Vierra Communities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements Vierra complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities