What are the responsibilities and job description for the Claims Technical Support Lead position at Viessmann Climate Solutions?
Country :
United States of America
Location :
CAI22 : Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA
About Carrier
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this position
We are seeking a detail-oriented and analytical Claims Technical Support Lead to join our team. The ideal candidate will have experience in claims processing, strong technical skills, and the ability to work efficiently in a fast-paced environment. This role involves supporting claim's technical structure and business projects. Creating streamlined experiences within the team's daily processing and positive experience in tools such as Salesforce and Bot creation / maintenance.
Role Responsibilities :
- Provide detailed analysis as needed to support claim enhancements
- Investigate and implement streamlined claim processes.
- Utilize strong Excel, Salesforce, and SAP skills to manage and analyze claims data.
- Communicate effectively with team members and stakeholders, both verbally and in writing.
- Learn and adapt to new processes and work in different queues as needed.
- Exhibit process curiosity and suggest improvements to enhance efficiency.
- Assist in designing digital tools to streamline processes.
- Maintain attention to detail and ensure accuracy in all tasks.
- Prioritize tasks and manage time effectively to meet deadlines.
- Work on assigned projects and deliver results promptly.
Basic Qualifications
Preferred Qualifications (assets)
Additional information
RSRCAR
LI-Hybrid
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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