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View Point Health is a partner with DBHDD that provides individual and group counseling, medication management, recovery and crisis stabilization services for behavioral health and developmental disabilities. We serve adult clients with psychiatric crisis intervention and stabilization services as well as substance use disorder.
We offer a multidisciplinary approach to treatment services. Our recovery approach is with Dialectical Behavior Therapy (DBT), mental health clinical support services, substance use support and medication management. Our goal is to provide person-centered care and utilize a trauma-informed approach to our client and their treatment.
A Crisis Stabilization Unit (CSU) operates 24 hours/7 days a week (including weekends and holidays) to provide a safe and structured environment for clients experiencing a mental health crisis. The services are like residential treatment but provide a higher level of care due to our acuity of the clients who are in crisis. Our units operate much like a psychiatric hospital.
A client typically stays at the CSU about 5 – 7 days to ensure he/she is stable from the prompting event of their crisis prior to discharge. Clients do not leave the facility during their stay with us.
Additionally, we offer a Temporary Observation Unit (TOU) at the Adult Crisis Stabilization Unit. In our TOU area, we provided evaluation services within a 23-hour period to determine whether an admission to the Crisis Stabilization Unit or inpatient psychiatric facility is needed or if the client would be able to be stabilized with more intensive outpatient (rather than inpatient/hospital) service setting. During time on TOU a client may or may not be on an involuntary status and will be assessed by a nurse, physician, and clinician. A paraprofessional and CPS may also provide services during this time to assess the clients’ overall needs and level of care. In addition to the initial assessment, clinicians may also provide crisis intervention services, individual and family counseling services as well as case management to assist in determining client plan at end of their 23 hours stay.
Duties& Responsibilities:
- Responsible for managing Clinical Staff with Monthly Schedule, New Hire Orientation, Training and monitoring Compliance and Quality Standards as part of their annual Performance Measurements/ Evaluation as well as documenting and addressing Disciplinary Actions.
- Review and complete clinician time sheets
- Attend Medical Director’s Meeting monthly to presents Clinical Results as well as provide suggestions for ongoing clinical improvements.
- Attend and Lead Treatment Team to manage Flow and Balance of Discharges, Accuracy of Legals, suggestions and support of Clinical Interventions (Challenging Placements, Community Support, etc.)
- Audit charts weekly (3-5 charts) for Clinical Accuracy/ Adherence and gives regular feedback to clinicians. Ensures Comprehensive Assessments/Tx Plans within 24hrs., 2 DBT skills at Safety Planning, etc.
- Ensures compilation of results for Medical Director’s Meeting as well as give feedback/coaching to staff as well as place in staff file for Performance Measurements.
- Provide afterhours support to team for clinical input related to discharge/admission or milieu question.
- Participate in Leadership Team and Projects.
- Assist in facility wide Team approach of interdisciplinary customer service approach and DBT programming.
- Responsible for responding to client complaints and proactively intervening to prevent complaints.
- Assists with coverage on-call for one week per month as part of the Leadership Team.
- Clinical Discipline Meeting/ Minutes and Sign in- 1 time a month.
- Update Clinical Training Manual and Triage Manual as needed.
- Responsible for Failed Claims/Activities be corrected weekly and works alongside Program Administrator to adjust as soon as possible in both CSU/TOU
- Assist with Identification, application, and tracking of grant funding.
- Assist with Clinical Caseload and 72-hour reviews when needed.
- Oversee and Manage Family Transitions Program
- Monitor and assist with Authorizations as needed.
- Meet with Visitors and Tours
- Intervene and support law enforcement calls.
- Assist with Unit coverage if necessary.
- Oversees Triage Clinical Team
- Facilitates admissions to the facility.
- Ensures triage is monitoring the bed board for potential admissions and coordinating intakes.
- Supervise to ensure accurate and clear information is recorded about referrals and registers and discharges individuals from program in the ECR and GCAL Board, as appropriate.
- Supervises the flow of TOU and CSU by assisting in determining the admissions and discharges of the units.
- Ensures clinical assessments are completed in TOU (before client moves over to CSU)
- Ensures all SI clients or history of SI clients are flagged on ECR, have a treatment plan addressing SI, as well as have intensive follow-up with aftercare (and aftercare calls)
- Supervises aftercare calls for SI and non-SI clients.
- Ensures clients are screened and appropriate for admission by supervising triage clinicians.
- Ensures initial and concurrent treatment authorizations are done within the required time frames.
- Supervises the intake calls to ensure all are handled appropriately.
- Helps to coordinate outpatient/community referrals and the prioritization of services for clients based upon presenting needs and coordinates this with triage team.
- Ensures triage clinicians are updating the census throughout the day.
- Ensures Triage Audit is completed monthly.
- Ensures all documentation is scanned and uploaded into the ECR at discharge.
- Maintains databases, logs, and other records of routine information.
- At CSU—verifies insurance coverage.
- Makes sure quarterly tracking for KPIs are submitted as well as occupancy rate.
- Assist with Coverage for the Clinicians or Triage Clinicians when necessary (callouts or lack of coverage).
- Supervises FT’s and interns that may work at the program.
- Supervises Certified Peer Specialist’s for the unit.
- Required to answer work phone when on-call.
- May be required to come on site if there is an emergency during their on-call shift.
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Minimum Qualifications:
Master's degree in a related area from an accredited college or university AND licensure in the area of assignment AND Two years of related post-license experience OR master’s degree in a related area from an accredited college or university AND licensure in the area of assignment AND Two years of experience at the lower-level Social Worker, Licensed 2 (HCP051) or position equivalent.
Note: Licensed as an LAPC, LPC, LMSW, LCSW, LAMFT, or LMFT (associate or full licensed required)
Preferred Qualifications:
- Full licensure
- One (1) year experience working in an inpatient or CSU environment
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Benefits (for qualified employees
- State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
- Paid New Hire Training
- Company contributes additional 7.5% of salary to 401(a) Retirement Plan
- No employee deduction for Social Security
- Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
- Supervision, training, and continuing education opportunities available
View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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