Program Assistant - Bilingual (English/Spanish) - Dreamers Clubhouse - Norcross, GA

DR3AM’RS Clubhouse Program is designed to provide a comprehensive and unique set of services for children and families coping with the isolation, stigma and other challenges of substance use and co-occurring (substance abuse and mental health) disorders and related behavioral health disorders.

The Program Assistant is the administrative liaison for a multi-faceted program under supervision of a program director and serves as primary contact and resource to program staff, clients, and visitors for administrative information and technical assistance. Responds to questions, requests, or needs based on specific knowledge of the program and its operations.

The Program Assistant is responsible for overseeing patient flow and ensuring the center’s administrative needs are being met. Resolves routine administrative problems independently and registers new clients during open access in a timely manner, check-in and check-out clients for their appointments, schedules hospital discharge appointments, and answer telephone calls in a professional and courteous manner. Verifies authorization, treatment plans, connects orders for service, consent, and eligibility for future appointments.

This position will maintain databases, logs, and other records of routine information. Responds to requests for information and maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information. 

Duties & Responsibilities:

• Answer, screen and transfer inbound phone calls
• Receive and direct visitors and clients
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Prepare written responses to routine enquiries
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Schedule and coordinate meetings and clients’ appointments
• Prepare agendas for meetings and prepare schedules
• Record, compile, transcribe and distribute minutes of meetings
• Open, sort and distribute incoming correspondence
• Maintain office supply inventories
• Coordinate maintenance of office equipment
• Keep all information in Carelogic updated and accurate.
• Keep the information in Georgia State University Portal updated.
• Assist with transporting members using 12 passenger vans and minivans.
• Assist with planning and ensuring proper nutrition for clubhouse members while participating in regular activities.
• Other duties as assigned 

Minimum Qualifications:

• High school diploma or GED AND Two (2) years of general office or administrative experience

Preferred Qualifications: 

• Minimum one (1) year experience working in a medical/mental health setting.
• Bilingual in Spanish and English
• Outgoing, engaging, and personable communication skills
• Experience working in a medical or psych office, or DBHDD.
• Experience using Carelogic or other electronic record systems.
• Excellent computer skills including familiarity with Microsoft Word, Excel, and Med Terminology are essential.
• Highly organized and detail oriented 

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must be able to respond quickly to sounds.
• While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak. 
• Candidates for selection must pass a criminal background check (including fingerprinting)
• Must pass a pre-employment drug screen and subject to random drug screens.
• Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Paid New Hire Training
• Company contributes additional 7.5% of salary to 401(a) Retirement Plan
• No employee deduction for Social Security
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology and travel
• Supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer:  View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.