What are the responsibilities and job description for the Associate Manager of Student Services position at Viewpoint Screening?
Job Summary
We are seeking a dedicated and detail-oriented Associate Manager of Student Services, to join our team. This role is essential in providing top-notch support to students, school administrators, and internal teams. The ideal candidate will be responsible for answering inquiries, resolving issues, and facilitating efficient communication across various departments to ensure smooth operations and excellent service delivery.
Duties
Student and Administrator Support:
- Respond promptly to inquiries from students and school administrators via chat and email.
- Troubleshoot issues, provide resolution guidance, and update users on result statuses.
- Support student registrations for eLearnings and drug tests.
- Run report audits for data accuracy.
Internal Team Support:
- Assist the review team and operations team with administrative and operational tasks.
- Create tasks and cases for other teams as needed, ensuring timely follow-up and resolution.
Background and Drug Test Processing:
- Provide background check and drug test results upon request.
Escalations and Communication:
- Forward concerns from school administrators to the appropriate account managers or management team.
Trend Reporting and Analysis:
- Monitor and report on trends such as delays, incorrect reporting, and review process issues.
- Proactively suggest improvements to prevent recurring issues and enhance operational efficiency.
Skills
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using email, chat platforms, and task management tools.
- Experience in student support, customer service, or a related field is preferred.
- A collaborative mindset and the ability to work effectively with cross-functional teams.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $19
