What are the responsibilities and job description for the Help Desk Technician position at Viewsoft Inc.?
Location: Camp Lemonnier, Djibouti (OCONUS), Horn of Africa
Clearance: Active Secret
Type: Full-Time, Long-Term Assignment
Must relocate to Djibouti in Africa, all relocation and housing costs are covered by Viewsoft
The Opportunity
We seek a Help Desk Technician / Administrator to support enterprise IT systems for CJTF-HOA under AFRICOM. This role blends technical troubleshooting with customer service in a mission-critical environment.
Primary Responsibilities
- Monitor and maintain computer systems (Windows, UNIX, OpenVMS).
- Provide Tier 0/1 user support and manage escalations.
- Configure and maintain enterprise applications and systems.
- Support Windows 10, AD environments, and Cisco routers/switches.
- Maintain documentation and perform system health checks.
- Support global AD infrastructures and security practices.
Required Qualifications
- Active Secret Clearance
- 3 years in system/network administration
- Experience with:
- Microsoft Windows servers, Windows 7/10
- Active Directory and account provisioning
- Cisco network devices
- MCSA (Windows 10/Office 365) and Security (IAT Level II )
Preferred Qualifications
- ITIL v3 certification
- PowerShell or scripting knowledge
- Familiarity with SCCM, VMware, SAN/NAS, backup solutions
- DoD experience
Benefits
- Benefits:
- Healthcare & wellness
- Retirement support
- Paid time off
- Professional development & training
- Family support services
Job Type: Full-time
Pay: $85,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- On call
Security clearance:
- Secret (Preferred)
Work Location: In person
Salary : $85,000 - $150,000
