What are the responsibilities and job description for the Dispensary Agent position at Vigor Dispensary?
Vigor Dispensary is a family-owned, pharmacist-led retail cannabis dispensary. We are committed to serving adult-use consumers utilizing cannabis along the full spectrum of health and recreation. Our team understands the value of advanced education, conscious consumerism, and most importantly, empowerment for customers to make self-motivated purchasing decisions based on their own personal goals. From the time you set foot in our dispensary, we’re here to cultivate and nourish your personal relationship with this plant. What many see as simply a commodity, we view as an opportunity to enhance daily experiences – but it begins with mastering the product in front of you.
As a Dispensary Agent, you will serve as a trusted cannabis consultant, helping customers explore cannabis options that align with their individual goals. You will provide exceptional customer service, product recommendations, and advanced education while ensuring compliance with all state and local cannabis regulations.
- Greet customers with a friendly, professional, and knowledgeable demeanor.
- Assist customers in selecting products based on their wellness goals, experience level, and/or preferences.
- Provide detailed education on different cannabis strains, product types, dosages, and responsible consumption.
- Answer customer questions regarding terpenes, cannabinoids, effects, and safe usage to promote an informed purchase.
- Maintain expert-level knowledge of all dispensary products
- Offer personalized product recommendations to enhance the customer’s well-being and overall desired experiences.
- Upsell and cross-sell products based on customer preferences while maintaining ethical sales practices.
- Stay up to date on industry trends, new products, and regulatory changes.
- Ensure all sales transactions follow state regulations, ID verification, and purchase limits.
- Educate customers on safe storage, dosage guidelines, and provide resources for continued education.
- Maintain strict confidentiality of customer information in accordance with privacy laws.
- Follow all security and safety protocols to ensure a safe working environment.
- Accurately process transactions, handle cash, and operate POS systems.
- Maintain a clean, organized, and welcoming dispensary environment.
- Assist with restocking, inventory tracking, and product displays to ensure seamless operations.
- Collaborate with the team to create a positive, educational, and wellness-focused atmosphere.
- Passion for cannabis and wellness-focused retail with a commitment to educating customers.
- Excellent communication and interpersonal skills to build strong customer relationships.
- Ability to explain cannabis products in an accessible and professional manner.
- Retail, customer service, or hospitality experience preferred.
- Prior experience in a health, wellness, or cannabis-related field is a plus.
- Basic knowledge of cannabinoids, terpenes, and cannabis wellness applications is beneficial.
- Must be 21 years or older and able to pass all background and licensing requirements per state law.
- Comfortable working in a regulated environment and adhering to strict compliance guidelines.
- Ability to learn and keep stride in a fast-paced environment.
- Competitive pay tips
- Employee discounts on products
- Ongoing training & professional development in cannabis wellness
- Opportunities for career advancement within the company
- A supportive and education-driven work environment
Join our team at Vigor Dispensary and become part of a mission-driven dispensary focused on integrating cannabis into daily lifestyles and routines. If you’re passionate about cannabis, health, and providing exceptional customer service, we’d love to hear from you!
To Apply: Submit your resume and a brief cover letter explaining why you’d be a great fit for our team.