What are the responsibilities and job description for the Office Admin/Coordinator - Duluth, MN position at Viking Automatic Sprinkler Company?

Are you a detail-oriented professional who thrives in a collaborative team environment? Do you pride yourself on getting things right the first time and take pride in helping customers? If so, Viking Fire Protection team in Duluth, MN is looking for someone just like you to join our team. Your passion for precision and customer service could make you the perfect fit for our company. We want to hear from you!

The Office Admin / Coordinator position is primarily responsible for the alignment of field staff and resources to complete the inspection and maintenance of fire alarm & special hazard systems, and extinguishers in existing facilities. Candidate will perform several specific administrative duties including service / dispatching field staff, managing inspection reports, invoicing, and coordinating with customers. This individual is a key member of the team that will be relied on to continue the department's efforts to grow and expand our ability to provide excellent service to the customer.

Responsibilities :

Management of inspections through service / dispatch of field staff
Management of inspection billing
Management of inspection records (OneNote, SharePoint, FormLink)
Management of inspection customer care
Requires coordination with office and field teams
Answer incoming routine maintenance requests via phone and email
Be involved in the pricing approach to inspection accounts
Assist with deficiency quoting
Upload necessary reports to city / 3rd party portals
Review and maintain specified margin on maintenance projects
Assist with the promotion of the requirement of fire alarm, special hazards, and fire extinguisher inspections
Other duties as assigned and as the business needs adjust.

What makes someone successful in this role?

Constant pursuit of excellence on behalf of our customers, meeting and exceeding their expectations, creating a simple, worry-free, and effortless experience.

A relentless pursuit of knowledge about emerging technologies in the life safety industry, including updated policies and regulations in your market.

Regularly participating in the Learning and Development opportunities available through VFPG and API Group.

Requirements :

Prior work as an Office / Administrative Assistant or similar

Strong administrative skills with an emphasis on organizational abilities / processes

High-energy, team-first attitude and desire to continuously improve the process

Ability to work independently and with proficiency in the Microsoft Office suite.

Strong oral and written communications skills; ability to professionally communicate with all levels of leadership, customers, and employees.

Strong organizational skills, multi-tasking skills, ability to be resourceful and proactive when completing duties

Willingness to assist with miscellaneous projects as needed.

Education : High school diploma or equivalent.

Pay Range : $45,000 - $60,000 depending on experience

Affirmative Action / EEO statement :

An equal opportunity, affirmative action employer

Equal Opportunity Employer, including disabled and veterans.

Salary : $45,000 - $60,000

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Office Admin/Coordinator - Duluth, MN

What are the responsibilities and job description for the Office Admin/Coordinator - Duluth, MN position at Viking Automatic Sprinkler Company?

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