What are the responsibilities and job description for the Service Advisor/Writer position at VIKING AUTOMOTIVE?
Now Hiring: Experienced Service Advisor at Viking Automotive
Join our family-owned, customer-focused team!
At Viking Automotive, we pride ourselves on delivering high-quality automotive repair services with a personal touch. As a family-owned business, we treat both our customers and employees like family. We're looking for a skilled and experienced Service Advisor to help us maintain and grow our reputation for excellence.
Position: Service Advisor
Location: Viking Automotive: 6270 20th Street, Vero Beach, FL 32966
Full-Time / Permanent Position
Key Responsibilities:
- Greet customers in a friendly, professional manner and assist with service inquiries.
- Assess customer needs and recommend services or repairs, based on their vehicle's condition.
- Prepare accurate service estimates and ensure customer understanding of the scope and cost of repairs.
- Maintain communication with customers throughout the service process, providing updates and addressing any concerns.
- Collaborate with technicians and management to ensure high-quality repairs and efficient service.
- Manage service appointments, prioritize tasks, and keep customers informed of timelines.
- Handle customer complaints or concerns in a professional and empathetic manner.
- Maintain accurate records of customer interactions, vehicle service history, and invoices.
Qualifications:
- 3 years of experience as a Service Advisor or in a similar customer-facing automotive role.
- Strong knowledge of automotive repair processes, vehicle systems, and parts.
- Excellent communication skills and a customer-centric approach.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work collaboratively in a small, close-knit team.
- Computer skills; experience with service management software is a must.
Why Join Viking Automotive?
- Family-Owned Atmosphere: We believe in treating our employees like family, and we encourage a positive, respectful, and supportive work environment.
- Competitive Compensation: We offer a competitive salary and benefits package based on experience.
- Opportunity for Growth: With our expanding customer base, there are opportunities for personal and professional growth.
- Job Stability: As a long-established business, Viking Automotive offers job security and a long-term career path.
If you're passionate about cars, customer service, and want to be part of a team that truly values your contributions, we want to hear from you!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $60,000 - $80,000