Guest Services Agent

Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person's Cruise in contrast to mainstream cruises.

With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication's 2022 Readers' Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel Leisure in the 2022 World's Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.

Guest Services Staff

US-Mississippi River

Full-time employment: earn up to $45,000 - $55,000 annually. All crewmembers receive a generous employee benefits package, including health insurance.

WHY JOIN VIKING?

Elevate Your Career Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals

Onboard our ship

• Most common rotation schedule is 6 weeks on board, 2 weeks off, which includes up to 13 weeks off per year
• Lodging (shared cabin with 1 other crewmember), meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members
• Travel to/from the ship provided by Viking
• Crew-only deck and dedicated recreational activities

Benefits year-round, on and off the ship

As a full-time employee, you are eligible for benefits such as:

• Viking pays for and provides more, better coverage: Health, vision, and dental insurance with very low premiums (some plans are fully paid by Viking)
• Referral program and retention bonus
• 401k savings plan with company matching all your contributions with an additional 4%

WHAT YOU WILL DO ON BOARD

• Serve as the primary source of information for guests, providing concierge services, according to shift schedule
• Process onboard sales transactions and operate phone switchboard, cashless system, and safety system
• Ensure smooth operation of guest infotainment system
• Plan and execute embarkation, disembarkation, and check-in/out procedures
• Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations
• Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers

Willing and able to work 10-12 weeks straight on the ship followed by 3 weeks vacation. (Schedule and rotation may flucuate depending on occupancey and staffing needs)

ABOUT YOU

• 2 years' experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage
• High school diploma required, and degree with hospitality focus preferred
• Physically fit and in good health; extensive walking required and ability to stand on feet for long period of time
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards

MANDATORY REQUIREMENTS and AT WILL EMPLOYMENT:

• U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
• Ability to satisfactorily pass a pre-employment drug test. This includes testing for marijuana and other controlled substances. We are a Drug-Free and Alcohol-Free workplace
• Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will