Inside Counter Sales - Hancock

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES (other duties may be assigned as needed):

• Follow up on quotes, outstanding orders, etc
• Develop, lead and expand existing accounts
• Provide a high level of customer service to ensure clients complete satisfaction
• Develop relationships with customers responding to their questions efficiently and courteously
• Process orders in person or on phone
• Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
• Discussing features and benefits of products and services
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Reordering products to keep the store and warehouse shelves well stocked

SKILLS, KNOWLEDGE & ABILITIES:

• Ability to read, write, and speak in English
• Able to complete basic math and measurement skills
• Proficient with Microsoft Office products
• Building material knowledge and or experience, preferred
• Detail oriented
• To be self-motivated and have a strong work ethic
• Ability to work independently and within a team setting
• Communication (verbal communication, persuasive impact, listening, written communication)

PHYSICAL DEMANDS

• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
• Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Manual dexterity.
• Ability to talk and hear.