Customer Service Planner

VIKING Life-Saving Equipment is a global market leader dedicated to saving lives through the provision and servicing of high-quality maritime, offshore, and fire safety equipment. We serve a wide range of industries, including passenger and cargo ships, offshore installations, fishing vessels, the Navy, helicopter services, fire departments, and leisure yachts.

We are seeking a proactive and service-oriented individual to join our Customer Service Planning team in Miami, FL. The successful candidate will play a crucial role in efficiently planning and coordinating service jobs, ensuring seamless operations and exceptional customer satisfaction. This position requires a collaborative team player with excellent communication skills, capable of working effectively across departments.

VIKING is an Equal Opportunity Employer, committed to creating an inclusive and diverse workplace where all employees are valued and respected.

RESPONSIBILITIES:

The Customer Service Planner will be responsible for:

• Planning and administering service jobs within the local subsidiary.
• Acting as a liaison between the Global Planner and the local subsidiary to ensure timely service execution and delivery.
• Ensuring all work adheres to current standards and methods, utilizing Service Now and SAP.
• Maintaining accurate inventory oversight for the local station.

TASKS:

The Customer Service Planner will:

• Handle limited local customer day-to-day contact.
• Prepare quotations for local service jobs.
• Create and manage order creation.
• Assign equipment to orders and send checklists to iPads.
• Manage incoming service jobs in ServiceNow.
• Respond to all open service jobs and requests within 2 hours.
• Register local service jobs in ServiceNow/SAP and ensure accurate documentation.
• Provide local additional cost estimates for SOA jobs in non-agreement ports.
• Manage local service job scheduling in Shop Floor Planning.
• Maintain up-to-date local resource planning (Shop Floor Planning), including absence registration.
• Align safety stock levels to meet service job requirements.
• Adhere to the "Pick-The-Right-Raft" policy to optimize the global stock pool.
• Initiate stock call-offs for distribution from other service stations or production facilities.
• Manage logistics planning, including customs and delivery/pickup scheduling.
• Create delivery notes.
• Ensure complete service documentation is attached to service jobs.
• Ensure spare parts availability at the local station.
• Handle invoicing for local services.
• Monitor vessel schedules and adjust planning as needed based on agent information.
• Follow up on raft returns from exchange jobs.
• Support the service station with accurate raft check-in/check-out procedures.
• Prepare onboard documentation based on passenger customer requirements.
• Create per diems for technicians attending vessels, if required.

COMPETENCIES:

• Service-minded with a strong customer focus.
• Excellent verbal and written communication skills in English.
• Experience in logistics planning.
• Analytical and conceptual thinking abilities.
• Experience in inventory control, materials, purchasing, or production planning.
• Proficiency in ERP software, particularly SAP.
• Background or knowledge of the maritime industry (preferred).

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Medley, FL 33178 (Required)

Ability to Relocate:

• Medley, FL 33178: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25