Client Advisor, Waikiki (Full-Time and Part-Time)

ABOUT US

Founded in St. Tropez in 1971, Vilebrequin is a leader in luxury beachwear. Today, the brand has a global presence in 70 countries with 184 stores and over 650 branded corners in leading department stores. Season after season, Vilebrequin promises elegance on vacation, passing on a lasting idea of casual charm, from father to son and mother to daughter. The brand has mastered the art of tailoring swimwear, using expert craftsmanship and bold designs, all with one goal in mind: to make summer last all year long.

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! Vilebrequin is looking for a passionate and people-focused Sales Supervisor to join its store leadership team. The Sales Supervisor supports Vilebrequin store management with sales generation, operations, and compliance with company procedures. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

Create a Welcoming Environment

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging, and energetic customer environment.
• Create a positive work environment through collaboration.

Elevate the Shopping Experience

• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin’s selling ceremony.
• Incorporate the WAVE sales approach in every sale through identifying customer needs, offering personalized solutions, and building lasting relationships.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Maintain adequate sales floor supervision.

Business Leadership Support

• Drives business through leveraging KPI’s, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Motivates team to achieve sales goals.
• Ensures team demonstrates expert product knowledge to clients.
• Addresses and resolves customer concerns according to company philosophy and standards.
• Upholds luxury clienteling standards to provide the best customer experience.

People Leadership Support

• Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment.
• Observes and coaches in the moment.
• Trains team on sales techniques, product knowledge and store operations.
• Enforces employee policies and procedures, including dress code, attendance and punctuality.
• Leads by example and positively influences others.

Operational Excellence Leadership Support

• Ensures adherence to all operational policies and procedures.
• Responsible for opening and closing the store.
• Maintains company merchandising standards.
• Enforces company loss prevention procedures.
• Assists in the inventory and maintenance of inventory records.
• Monitors supply levels and submit supply requests.
• Transfers: follow procedures for receiving stock and shipments.
• Maintains store safety standards.

KEYS FOR SUCCESS

Education:

• High School Diploma/Equivalency Required
• 1-2 years of retail keyholder experience, preferably with luxury brands
• 3 years of experience in the luxury retail space

Competencies:

• Track record of achieving results
• Motivating, and coaching teams
• Results-Driven
• Customer Focused: demonstrate strong customer service skills both on and off sales floor
• Strong leadership critical thinking and problem solving skills
• Passion for luxury product with an appreciation for design
• Entrepreneurial spirit
• Solution-oriented
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality(go the extra mile spirit)
• Excellent communication skills
• Strong attention to detail
• Team-oriented; “win-together” mentality
• Ability to work autonomously
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs,which includes mornings/evenings, weekends, and holidays

Languages: Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required-frequently
• Climbing ladders– occasionally
• Routine standing or duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU

We offer a comprehensive range of benefits to our valued associates. Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous employee discount
• Medical, Dental, and Vision insurance
• Paid vacations (16 days a year) and holidays
• A 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Monthly parking at International Marketplace is covered
• Employee referral program

OUR COMMITMENT

The compensation for this position ranges from $19-$22 hourly a weekly sales bonus structure. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Vilebrequin is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

DISCLAIMER

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.