What are the responsibilities and job description for the Retail Store Operations Manager position at Vilebrequin?
About Us
Vilebrequin is a leader in luxury beachwear, established in 1971 in St. Tropez. With a global presence in 70 countries and over 650 branded corners in top department stores, the brand promises elegance on vacation while maintaining casual charm. Vilebrequin's mission is to make summer last all year long by mastering the art of tailoring swimwear with expert craftsmanship and bold designs.
Our Opportunity
We are seeking an enthusiastic and people-focused Assistant Store Manager to join our store leadership team. As an Assistant Store Manager, you will partner with the Store Manager to lead the store and develop, mentor, and motivate the staff to provide superior customer service that drives sales productivity and results. This position requires strong business acumen, excellent communication skills, and the ability to work autonomously.
Your Impact
Become a Business Leader
- Demonstrate role responsibility through leveraging KPIs to develop business-driving strategies.
- Lead the selling strategy by ensuring team demonstrates expert knowledge of the product to clients.
- Achieve store sales goals.
- Maintain adequate sales floor supervision.
- Monitor adherence to corporate customer service policies.
Elevate the Shopping Experience
- Achieve personal and store sales goals; serve clients according to Vilebrequin's standard selling ceremony.
- Incorporate the WAVE sales approach in every sale by identifying customer needs, offering personalized solutions, and building lasting relationships.
- Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
- Study and communicate collection details while assisting clients.
- Ensure customer wish lists are always current with customers being notified when product arrives.
- Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
- Adhere to corporate customer service policies.
- Demonstrate effective communication with customers, coworkers, and managers.
- Lead by example and positively influence others.
People Leader
- Exhibit enthusiasm and entrepreneurial spirit to create a positive work environment.
- Support store leader efforts to recruit, train, and develop team members, ensuring all roles are filled in a timely manner with top talent.
- Enforce all store policies and procedures.
- Monitor compliance with company dress code.
- Monitor schedule adherence and punctuality.
- Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with the store manager.
Operational Excellence Leader
- Perform opening and closing procedures.
- Maintain company merchandising standards.
- Maintain standards of cleanliness and organization.
- Enforce company loss prevention procedures.
- Support store operations, including processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, and maintaining visual standards.
- Execute correct POS processes, including proper cash handling and opening/closing the registers.
- Adhere to operational policies and procedures.
- Adhere to procedures for receiving stock and shipments.
- Assist in inventory maintenance and record-keeping.
- Monitor supply levels and submit store supply requests.
- Safeguard company property, including key holding.
- Maintain standards of cleanliness and organization.
- Be responsible for opening and closing the store.
Benefits
We offer a comprehensive range of benefits to our valued associates, including:
- A generous employee discount.
- Medical, dental, and vision insurance.
- 16 paid vacation days per year and holidays.
- A 401(k) plan with an employer contribution.
- Weekly sales bonus structure.
- Tax-free commuter benefits.
- An employee referral program.
