What are the responsibilities and job description for the Porter position at Villa Park, Maldives?
Job Description
- The Porter is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.
- Responsible for maintaining the standards of service with guests and coworkers at all times.
- Responsible for delivering and maintaining the Forbes 5-Star level of service.
- Responsible for interacting with our guests.
- Responsible for greeting and assisting guests in a timely manner.
- Responsible for escorting/delivering luggage up to the guest room.
- Ensures the standards of cleanliness and appearance for all areas.
- Works with safety as a priority, and follows department and company safety standards.
- Knows and adheres to company and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
- Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
- Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
- Looks for opportunities to assist peers, guests, other departments or leaders at all times.
- Solution oriented, stays on task and promotes teamwork.
- Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
- High School Diploma
- Passionate about hospitality
- Positive learning attitude
- Good communication skills
- Good level of English
