What are the responsibilities and job description for the General Manager position at Villa Verde?
Villa Verde in Greenville, NC is looking for one general manager to join our 40 person strong team. We are located on 2601 E 10th Street. Our ideal candidate is a self-starter, punctual, and engaged.
The General Manager oversees all aspects of a restaurant operation, ensuring smooth daily functions, exceptional customer service, staff management, financial control, and maintaining high standards of quality, all while striving to maximize profitability and guest satisfaction; key responsibilities include hiring and training staff, managing schedules, resolving customer issues, overseeing inventory, and implementing operational strategies to achieve business goals.
Key Responsibilities:
- Staff Management:
- Hire, train, and develop restaurant staff across all positions.
- Conduct performance evaluations and provide feedback to staff.
- Create and manage employee schedules to optimize labor costs.
- Foster a positive and productive work environment.
- Operations Oversight:
- Manage daily restaurant operations, ensuring adherence to quality standards.
- Monitor food and beverage inventory levels, placing orders as needed.
- Oversee food safety and hygiene practices.
- Respond effectively to customer complaints and concerns.
- Financial Management:
- Develop and manage restaurant budget, tracking expenses and revenue.
- Analyze financial reports to identify areas for improvement
- Implement cost-saving measures to maximize profitability
- Customer Service:
- Ensure excellent guest experience through attentive service and hospitality.
- Interact with customers to address their needs and build positive relationships.
- Monitor customer feedback and implement changes to improve satisfaction
- Leadership and Planning:
- Set clear goals and objectives for the restaurant team
- Develop and implement marketing strategies to promote the restaurant
- Stay updated on industry trends and implement innovative practices
Required Skills and Qualifications:
- Proven experience in restaurant management, preferably in a leadership role
- Strong leadership and communication skills to motivate and manage a team
- Excellent customer service skills and ability to resolve complaints effectively
- Financial acumen including budgeting, cost analysis, and profit and loss management
- Knowledge of food safety and hygiene regulations
- Proficiency in POS systems and restaurant management software