Dental Insurance Coordinator (VA)

About Knowles Smith and Associates

Founded in 1985 by Dr. Michael Knowles in St. Pauls, North Carolina, our practice began as a small, community-focused dental office. Committed to enhancing dental care for our rural community, we pioneered the concept of the "Family Dental Group Practice," centralizing care under one roof by bringing in specialists directly to our office. This model has allowed us to provide comprehensive treatment without the need to refer patients to distant locations, ensuring better continuity of care.

In 1992, Dr. Terrance Smith, a prosthodontist, joined the practice, leading to our name change to Knowles, Smith and Associates, PA, though we operate as Village Family Dental. Over the years, our practice expanded, opening our second office in Hope Mills in 1993, and our third in Fayetteville in 1999. Dr. Faith McGibbon, a pediatric dentist, joined in 1994 and became a partner in 2002.

Today, our Partnership Group includes Dr. Brad Ryan, Dr. Grant Wiles, Dr. Mit Patel, Dr. Jordan Olsen, and Dr. Anuj James, who serves as Managing Partner. In 2002, Southeastern Dental Specialists and Dental Health Associates became part of our family, and in 2018, we introduced Village Kids to our growing network. Most recently, we welcomed Cape Fear Oral Surgery in Fayetteville and Warr Pediatric Dental Associates in High Point, further expanding our reach and commitment to exceptional dental care for families in North Carolina.

Job Description:

Job Title: Dental Insurance Coordinator

Location: Fayetteville, NC

We are seeking a dedicated and experienced Dental Insurance Coordinator to join our team in Fayetteville, NC. The ideal candidate will have a strong background in handling VA insurance claims and will be responsible for a variety of tasks to ensure smooth and efficient operations within our dental practice.

Key Responsibilities:

• Operate multi-line phones to assist patients with insurance inquiries.
• Input complete breakdowns of dental benefits with history obtained from carriers.
• Confirm that procedures requiring prior approval have been approved before appointments.
• Process and send electronic and paper claims and pre-authorizations with required documentation.
• Assist team members and patients with treatment plans and insurance inquiries.
• Locate, interpret, and apply dental explanations of benefits, including denials and adjustments.
• Utilize reports to track and follow up on past due, unsubmitted, unpaid, and denied claims.
• Research accounts for insurance overpayments, adjustments, or other insurance needs.
• Process insurance payments/checks received in the office according to current policies.
• Apply and balance insurance funds received (if applicable).
• Perform cross-trained duties to assist in other departments.
• Open, close, and clean the office as required.
• Multi-task all duties efficiently and in an organized manner in a fast-paced, team-oriented environment.

Skills/Qualifications:

• High school diploma or equivalent.
• Insurance experience is strongly preferred.
• Ability to work independently, multi-task, and prioritize daily duties.
• Strong organizational, written, and oral communication skills.
• Ability to quickly learn insurance processes, including verifying, filing claims, follow-up, and understanding dental terminology and procedures.
• Proficiency with Windows-based software, Microsoft Office, and other basic computer skills.
• Experience with VA insurance claims is required.

Physical Demands:

• May be required to lift up to 10 lbs.
• Sedentary position: may be required to sit for long periods.
• Vision: close vision, depth perception, and ability to adjust focus.
• Hearing: ability to satisfactorily communicate with patients, the Doctor, and other staff members to ensure verbal communication is clearly understood, or a satisfactorily-equivalent communication method.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high-anxiety environments.

How to Apply:

If you meet the qualifications and are interested in joining our team, please submit your resume today!

Knowles, Smith & Associates, LLP and its subsidiaries are committed to being an Equal Opportunity Employer and prohibits any form of discrimination or harassment. All applicants are considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, genetics, or any other characteristic protected by federal, state, or local laws.