What are the responsibilities and job description for the Dental - Patient Care Representative position at Village Family Dental?
About Knowles Smith and Associates
Founded in 1985 by Dr. Michael Knowles in St. Pauls, North Carolina, our practice began as a small, community-focused dental office. Committed to enhancing dental care for our rural community, we pioneered the concept of the "Family Dental Group Practice," centralizing care under one roof by bringing in specialists directly to our office. This model has allowed us to provide comprehensive treatment without the need to refer patients to distant locations, ensuring better continuity of care.
In 1992, Dr. Terrance Smith, a prosthodontist, joined the practice, leading to our name change to Knowles, Smith and Associates, PA, though we operate as Village Family Dental. Over the years, our practice expanded, opening our second office in Hope Mills in 1993, and our third in Fayetteville in 1999. Dr. Faith McGibbon, a pediatric dentist, joined in 1994 and became a partner in 2002.
Today, our Partnership Group includes Dr. Brad Ryan, Dr. Grant Wiles, Dr. Mit Patel, Dr. Jordan Olsen, and Dr. Anuj James, who serves as Managing Partner. In 2002, Southeastern Dental Specialists and Dental Health Associates became part of our family, and in 2018, we introduced Village Kids to our growing network. Most recently, we welcomed Cape Fear Oral Surgery in Fayetteville and Warr Pediatric Dental Associates in High Point, further expanding our reach and commitment to exceptional dental care for families in North Carolina.
Job Description:
VILLAGE FAMILY DENTAL IS CURRENTLY HIRING FOR A PATIENT CARE REP IN OUR LAURINBURG, NC OFFICE!!!!
Job Purpose:
Achieve superior customer service goals set by Practice. Perform all clerical functions of dental office to provide patients with quality dental services. Facilitates welcoming new patient to VFD while providing a satisfying and informative experience for the patients. Requires versatility in performing a variety of tasks.
Patient Care Representative (PCR)
- Greets and welcomes new patient to practice.
- Provides patient with paperwork and allows patient time for completion. Upon completion PCR reviews paperwork with patient for accuracy and completeness and to answer any questions patient may have.
- Informs patient of VFD policy’s (mission, emphasis on prevention, warrantee, 24-hour emergency care, evening hours, outside financial options, payment policy, BA fee, convenience of one practice for all dental needs)
- Takes extraoral and intraoral diagnostic photos
- Escorts patient to hygiene or doctor operatory for exam where treatment plans are provided, and future appointments are scheduled.
- Reviews treatment plan with patient
Skills/Qualifications:
- High School Diploma or GED equivalent.
- Dental experience is a preferred.
- Excellent customer service skills and professional demeanor.
- Strong organizational, written, and oral communication skills.
- Proficient in multi-line phone system, work independently, and prioritize daily duties.
- Working knowledge of dental terminology and Microsoft Office is recommended.
- Willing to participate in continuing education courses as needed to improve on existing skills.
- Dental software and insurance experience are a plus.
Physical Demands: The physical demands of this position are moderate and representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowles, Smith & Associates, LLP and its subsidiaries are committed to being an Equal Opportunity Employer and prohibits any form of discrimination or harassment. All applicants are considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, genetics, or any other characteristic protected by federal, state, or local laws.
