Human Resources Manager

About Knowles Smith and Associates

Founded in 1985 by Dr. Michael Knowles in St. Pauls, North Carolina, our practice began as a small, community-focused dental office. Committed to enhancing dental care for our rural community, we pioneered the concept of the "Family Dental Group Practice," centralizing care under one roof by bringing in specialists directly to our office. This model has allowed us to provide comprehensive treatment without the need to refer patients to distant locations, ensuring better continuity of care.

In 1992, Dr. Terrance Smith, a prosthodontist, joined the practice, leading to our name change to Knowles, Smith and Associates, PA, though we operate as Village Family Dental. Over the years, our practice expanded, opening our second office in Hope Mills in 1993, and our third in Fayetteville in 1999. Dr. Faith McGibbon, a pediatric dentist, joined in 1994 and became a partner in 2002.

Today, our Partnership Group includes Dr. Brad Ryan, Dr. Grant Wiles, Dr. Mit Patel, Dr. Jordan Olsen, and Dr. Anuj James, who serves as Managing Partner. In 2002, Southeastern Dental Specialists and Dental Health Associates became part of our family, and in 2018, we introduced Village Kids to our growing network. Most recently, we welcomed Cape Fear Oral Surgery in Fayetteville and Warr Pediatric Dental Associates in High Point, further expanding our reach and commitment to exceptional dental care for families in North Carolina.

Job Description:

Job Summary:

The Human Resources Manager is responsible for leading and executing all aspects of the recruitment process and employee relations functions across the organization. This individual will drive talent acquisition strategies, oversee onboarding and compliance, and provide critical support to managers and employees. The Human Resources Manager will serve as a key partner by offering guidance on HR policies, conducting investigations, managing corrective actions, performance improvement plans, and terminations. The Human Resources Manager ensures alignment with organizational goals while promoting a culture of professionalism, inclusivity, and employee satisfaction.

Duties:

• Advise people leaders on HR matters and policies, code of conduct and employee handbook.
• Advise management on corrective actions and review forms for accuracy.
• Respond to grievances, review disciplinary programs, conduct investigations, and arbitration claims.
• Review performance evaluations for compliance risks and provide guidance to managers if applicable.
• Manage hiring needs and work closely with Operations and people leaders to deliver on key metrics.
• Maintain job posting resources/tools and any other selected job boards, post accurate ads in a timely manner, utilizing best strategies and practices to keep jobs current, to keep them at top view for prospective candidates.
• Available and accessible to support hiring managers with recruitment and employee relations matters.
• Supervise and participate in hiring practices including reviewing candidates, sending them to managers and screening through the process to identify qualifications.
• Develop recruitment strategies for quarterly/annual targets and lead efforts for all staffing pipelines.
• Maintain a positive and engaging working relationship with regional community colleges and educational/training facilities.
• Support onboarding and orientation processes for new hires. Look for opportunities to enhance processes and candidate experience.
• Promote a warm, welcoming, and professional environment for all staff. (Internal & External Customers and Candidates)
• Maintain confidentiality at the highest level. Foster a culture where employees feel valued and supported.
• Keep all files/records in an organized manner and offer the best practice solutions to enhance and automate.
• Stay abreast and knowledgeable of HR best practices and future trends in healthcare and dental industry.
• Maintaining employee files within compliance for North Carolina Dental Board, CMS, and AAAHC requirements.

Skills/Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field is required.
• Master’s degree and /or professional certification (e.g., SHRM-CP, PHR) preferred.
• 3-5 years of progressive HR experience, preferably in a healthcare or dental setting.
• Strong knowledge of employment law, HR best practices, and regulatory compliance
• Strong employee relations background with experience supporting a 300 employee organization.
• Excellent interpersonal, written, and verbal communication skills. Comfortable speaking to large groups and one on one meetings, when appropriate.
• Strong organizational skills with the ability to multi-task and manage competing priorities.
• Proficient in Microsoft Office, HRIS platforms, and other workplace systems. (E.g., specific experience with Workday, Workforce Go, or similar applications)

Knowles, Smith & Associates, LLP and its subsidiaries are committed to being an Equal Opportunity Employer and prohibits any form of discrimination or harassment. All applicants are considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, genetics, or any other characteristic protected by federal, state, or local laws.