What are the responsibilities and job description for the Account Representative position at Village Green Landscapes?
Are you passionate about sales and exceeding your customer expectations. Come be a part of our Account Management team!
POSITION SUMMARY
Our Commercial Account Manager serves as a critical role in the sale and management of customer accounts. Serving as a key contact for customers and ensuring delivery of high-quality services. They will build positive relationships to ensure high customer satisfaction, brand loyalty, and team collaboration. This position provides oversite for the customer contract and ensures that operational leadership is informed of all project and account requirements. They sell and manage all services within the established agreement including lawn maintenance, landscaping, irrigation, turf care, fertilization and snow removal and ice control services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Drives new business, grows accounts, and ensures account retention through value added relationship management
- New business development includes sourcing leads, cold calls, and growing current accounts
- Demonstrated innovative and forward thinking maintenance and design concepts
- Anticipate customer needs and develops concept with the customer
- Strong interpersonal communication skills that drive strong customer relationships and internal team collaboration
- Meets Key Performance Indicators (KPI) and sales goals for areas of responsibility
- Ensures that all jobs are completed according to contract and within budget. Must be able to value-engineer where necessary to achieve outlined contractual / budgetary goals.
- Demonstrates the ability to develop and interpret departmental labor metrics to maximize realized production.
- Proficient use of Microsoft suite and all job-related computer systems / programs
- Demonstrates high quality decision making in a fast paced and quickly evolving environment
- Provides exceptional customer service
- Works collaboratively with the team and company leadership
- Demonstrates timely and effective communication- verbal, non-verbal, and written
QUALIFICATIONS
Required
Preferred
SALARY & BENEFITS
PI21803f3287fd-31181-36917128
