About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

As a Patient Reception Supervisor, you will facilitate day-to-day front office operations within the practice, including managing patient and staff interactions and maintaining a service-based approach to issue resolution. Partnering with the Practice Manager and/or Practice Administrator within the clinic to promote the highest standards of quality of patient care by appropriately managing patient flow. Will provide support and training to staff, to encourage their abilities to effectively address our patients' needs and outcomes.

How You Will Get Things Done:

• Develop and implement staffing plan for shifts based on patient acuity, patient census, and available staff

• Conduct clinical staff meetings and huddles

• Ensure appropriate orientation of new employees and ongoing training and development of staff to meet changing needs and organizational demands

• Participate in the recruitment, selection, and hiring process for Patient Reception Specialist roles

How You Will Build Trust:

• Demonstrate kindness and compassion in all patient interactions

• Serve as a resource to staff for solving clinical issues that may arise with patient scheduling or verification

• Provide continuous feedback and coaching to staff

How You Will Innovate:

• Promote staff education opportunities and coordinate training.

• Serve as a champion to assist staff with interpreting organizational and clinical changes in a positive manner

EXPERIENCE TO DRIVE CHANGE

• High School Diploma/Equivalency required

• 5 years of experience in a Primary care setting

• 1 year of leadership experience

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.