Customer Service Clerk I

Description

POSITION SUMMARY

Under the direct supervision of the Customer Service Supervisor, the Customer Service Clerk I has the responsibility of performing routine and non-routine administrative/office services at the Village Hall’s customer service counter, including utility payments, building permit and business registration processes.  Work requires thorough knowledge of administrative policies and procedures of Village operations, specifically within the Building and Finance departments, and office of the Village Clerk. 

Work involves direct and consistent contact with the general public, servicing residents, business-owners and contractors as well as various Village Departments.  The position requires strong interpersonal skills, excellent data entry/recordkeeping and the ability to be detail-oriented.  Work is performed with a considerable degree of independence, while maintaining courtesy and professionalism at all times. 

Requirements

ESSENTIAL JOB FUNCTIONS 

The essential job duties below are equally of importance and must be performed in order for the incumbent to be successful.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Regular and reliable attendance is required.
• Organize and maintain the permit process for the Building Department, including issuing permits, maintaining contractor licenses, scheduling inspections, and managing files and document flow.
• Process and maintain all business registration and rental registration applications.
• Assist customers in all financial transactions, including accepting and inputting payments for water/sewer accounts, and miscellaneous payments and permits. Verify payments against bills or invoices; enter receipts into cash register; perform data entry functions and reconcile cash, credit and check receipts daily. 
• Provides notary service, voter registration and general village guidance to the public.
• Operates a telephone or telephone switchboard in answering incoming calls for Village departments and offices; greets, refers, directs, and informs the general public.
• Sorts and Distributes mail and incoming deliveries.
• Assists Customers with senior citizen discount, auto-debit applications, business occupancy, temporary handicap tags, Metra parking passes, refuse and yard waste stickers.
• Provide clerical assistance to code enforcement officer as required.
• Ensure that information of a sensitive or confidential nature is properly secured.
• Research public records requests regularly.
• Perform routine office and clerical duties, including but not limited to scanning, faxing, typing, copying and distribution of department documents.  

COMPETENCIES

• Demonstrate solid knowledge of the Building Permit process. 
• Effective written and verbal communication skills.
• Considerable knowledge of the functions, laws, rules, regulations, and policies of the Village or the ability to acquire such knowledge during a reasonable period of training. 
• Thorough knowledge in the use of Microsoft Office products (Primarily Outlook, Word, and Excel) and Adobe Acrobat, as well as an ability to proficiently operate the Village’s current financial and building software.
• Thorough knowledge of business English, grammar, punctuation, basic mathematics, and standard office procedures, systems, and equipment. 
• Ability to convey information effectively and discreetly. 
• Ability to exercise sound judgment, maintain confidentiality and make decisions in accordance with policies and procedures of the Village. 
• Professionally represent the Village when interacting with citizens, business owners, developers, contractors, and other public officials.

REQUIRED EDUCATION AND EXPERIENCE

• Possession of a high school degree, or equivalent, is required, preferably supplemented by some college course work.
• Three years of administrative or professional experience or any equivalent combination of training and experience.  Local government experience is a plus.
• Prior cash handling experience.
• Ability to type sixty (60) words per minute.
• Bilingual- preferred (English / Spanish).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is primarily inside, office work, but outside work may be required from time to time. 
• The inside work is primarily administrative, office work where little or no physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt and the like. 
• Individual may be called outside at anytime when performing the job duties of the position. 
• Work frequently produces mental/visual fatigue associated with various duties and responsibilities. 
• Work sometimes generates certain levels of stress and requires work under pressure. 
• Equipment used in this position include the use of computers, printers, scanners, telephones, calculators, photocopiers, fax machines, postage machines, staplers, staple removers, hole punchers, file cabinets, tape dispensers and ring binders.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Salary and Benefits 

Starting salary for this position is $53,409.  Per Village policy, the selected candidate will have the opportunity to advance a step within the salary range of $53,409 - $69,249 on an annual basis.  The Village offers a generous benefits package, including an Illinois Municipal Retirement Fund (IMRF) pension, vacation days, personal days, nine (9) observed holidays, and sick time.  Medical, dental, life insurance, and medical/dependent flex plans are also included. 

Submitted application review will begin on March 10, 2025.  The position is open until filled.

Village of Mundelein is an Equal Opportunity Employer 

Salary : $53,409 - $69,249