What are the responsibilities and job description for the Alternative Response Calls for Service Program Manager position at Village of Oak Park Illinois?
Description
Department : Neighborhood Services
FLSA : Non-Union Exempt
Grade : 7
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Definition :
Manages the Alternative Response to Calls for Service (ARCS) Pilot Program including the implementation and administration of Community Care Navigation (Phase I) and mental health-related calls for service and dispatch (Phase II), innovative programming designed to provide alternative responses to non-emergency calls for service; Oversees Care Coordination, ensuring efficient and compassionate service delivery to community members. The Program Manager is a leader in coordinating service linkages, developing training programs for first responders, and managing non-emergency calls from residents. This position collaborates with local organizations to enhance case management services for unhoused residents and individuals experiencing traumatic events.
Supervision Received and Exercised
Receives general direction from the Community Services Administrator
Exercises supervision over Care Navigators
Examples of Duties - Essential and other important duties and responsibilities may include, but are not limited to the following :
Responsibilities :
- Manage and supervise Care Coordinators, providing guidance, support, and mentorship in their roles.
- Coordinate and link community residents experiencing traumatic events to appropriate services and resources.
- Develop and implement training programs and professional development opportunities for first responders and relevant stakeholders.
- Oversee the response to non-emergency calls from residents, ensuring appropriate and timely follow-up.
- Collaborate with local organizations to enhance case management services for unhoused residents and other vulnerable populations.
- Continuously assess program effectiveness and propose improvements or innovations to enhance service delivery.
- Maintain accurate records and data, prepare reports, and ensure compliance with organizational and regulatory requirements.
- Represent the organization in community meetings, events, and collaborations related to the program.
- Other duties as assigned
Knowledge of :
Ability to :
Working Conditions :
Diversity Equity & Inclusion Statement
The Village of Oak Park commits itself to diversity, equity and inclusion by recognizing that creating a mutually respectful, multicultural and equitable environment does not happen on its own, it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status or any other characteristics.
Requirements
Experience and Training Guidelines :
Experience : At least 5 years of experience in program management, preferably in a public safety or social services setting, and
Education : Possession of a Master's degree from an accredited college or university with major coursework in Social Work, Counseling or a related field. Licensed Clinical Social Worker or Licensed Professional Counselor preferred.
