Full Time Pool and Spa Lead Technician

Performs pool and spa services for Village Realty managed properties and others as assigned. Supports other technicians and troubleshoots maintenance problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Investigates and repairs pool and spa maintenance issues. Contacts outside vendors in coordination with administrative staff as needed.
• Keeps administrative staff informed on the status of pool and spa maintenance issues.
• Trains pool and spa technicians on proper procedures.
• Assists pool and spa technicians with questions and technical issues as needed.
• Cleans and maintains assigned pools and spas.
• Maintains an accurate log of daily activities and provides daily to administrative staff
• Communicates with administrative staff to schedule and coordinate work
• Communicates with guests, owners and coworkers regarding pool and spa issues
• Tracks open work orders and follows up on open items.
• Proactively recognizes, reports and rectifies items in need of maintenance using proper procedures and documentation

Competencies

To perform the job successfully, an individual should demonstrate the following competencies in keeping with the details described in detail in the “Guest Operations Fantastic Customer Service” document.

Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

Teamwork- Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation- Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing- Uses time efficiently; Plans for additional resources; Develops realistic action plans.

Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability -Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality- Is consistently at work and on time; Arrives at meetings and appointments on time.

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative- Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation- Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Education and/or Experience

One to three months related experience and/or training; or equivalent combination of education and experience. Must obtain CPO certification prior to beginning duties.

Equipment Skills

Ability to operate a truck; knowledge and skill of basic hand and power tools.

Other Qualifications

Must have a valid driver's license; be physically fit; must be able to pass mandatory background check; must qualify to drive a company vehicle.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; outside weather conditions and extreme heat.

Village Realty is a local property management, vacation rental and real estate sales firm managing over 700 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.