Houskeeping Manager

The Housekeeping Manager will lead the housekeeping activities for 700 vacation rental properties and is responsible for leading housekeepers, quality inspectors, runners, and other team members by overseeing the continuous improvement of the department and executing long-term strategic projects and plans. This role requires hands-on leadership, financial accountability, a strategic approach to operational planning and close collaboration with other departments to deliver a superior guest and homeowner experience.

This is a non-remote position, with office based in Nags Head, NC

DUTIES AND RESPONSIBILITIES:

• Oversee the housekeeping services for vacation rental properties, ensuring exceptional quality, efficiency, and client satisfaction. This includes but is not limited to managing financials and growth.
• Manage a large team of year-round and seasonal associates including housekeepers, inspectors, office admins, supervisors, team leads and 3rd party vendors.
• Lead, motivate and manage office and field teams, ensuring each member understands their roles and responsibilities.
• Work closely with the Training Coordinator to interview, select and ensure adequate employees are being hired for vacant positions.
• Monitor incentives and training to increase employee retention.
• Monitor key performance metrics to ensure the department is working together to achieve its targets. Hold the team accountable for measurable results and develop action plans if key metrics are not being achieved.
• Assist in creating and managing budgets, ensuring expenses remain within budgeted limits.
• Generate regular reports on departmental financial performance, including metrics for turnaround times, guest satisfaction and team productivity.
• Develop and implement policies, procedures and best practices that improve efficiency, reduce costs and enhance service standards.
• Conduct regular property inspections to monitor quality, identify issues and ensure compliance with company standards.
• Conduct staff performance reviews, provide constructive feedback and set individual and team goals aligned with departmental objectives.
• Develop and maintain strong relationships with third-party vendors, contractors and service providers to ensure quality and cost-effective support for housekeeping services.
• Regularly review and update housekeeping protocols to align with industry best practices.
• Oversee and manage compliance with relevant health, safety, and environmental regulations.
• Track and analyze expenses to identify cost-saving opportunities and operational efficiencies.
• Collaborate with Owner Relations and Guest Services to address housekeeping requests, promptly resolving any issues.
• Respond to guest and homeowner feedback, managing complaints and implementing solutions to prevent recurring issues.

QUALIFICATIONS:

• Highschool diploma or GED equivalency
• 5 years of experience in housekeeping services, including at least 2 years in a managerial role leading large team(s).
• Strong understanding of housekeeping operations.
• Strong interpersonal skills with the ability to work effectively at all levels of management and with subordinates.
• Excellent organizational, problem-solving, and analytical skills.
• Ability to work independently and as a member of various teams.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to resolve issues effectively and develop proactive solutions.
• Ability to perform the necessary physical labor and lift 10-50 lbs.
• Ability to use systems and tech such as Track, Breezeway, Microsoft Office and others.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

https://surveys.cultureindex.com/s/LYGw6VIQ1B

Ability to be available after business hours and on days off as needed to support the business

Benefits/Perks

Medical/Dental/Vison Insurance

401K Match

Paid PTO and Holidays

Village Realty is a local property management, vacation rental and real estate sales firm managing over 700 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.