What are the responsibilities and job description for the Inn Keeper position at Village Realty Holdings, LLC?
DUTIES AND RESPONSIBILITIES:
- Greeting and checking in guests upon arrival.
- Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
- Anticipates and assesses guests' needs and responds in a courteous and professional manner.
- Responds to emails, answers phone calls, makes, monitors and manages reservations. Use system (Track).
- Communicates with maintenance to report maintenance and/or repair needs. Use system (Breezeway) to complete work orders.
- Monitors and maintains proper inventory of all supplies.
- Ensures housekeeping supplies are well maintained and ordered for business needs.
- Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
- Manages expenses within approved budget constraints. Ensures all billing for items are completed on a daily\weekly\monthly basis.
- Manages a team of 4-6 including cooks, housekeepers, maintenance and 3rd party vendors.
- Must be available on weekends, holidays and after hours for emergencies.
- Must be willing to work a non-traditional schedule and flex with the business needs.
- Highschool diploma or GED equivalency
- Demonstrated proficiency in supervising and motivating subordinates
- Commitment to excellence and high standards
- Ability to work with all levels of management and subordinates
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Ability to work independently and as a member of various teams
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal skills
- Ability to perform the physical labor necessary
Location
Castle on Silver Lake
155 Silver Lake Dr, Ocracoke, NC 27960
