Front End Operations Supervisor

Our Front End Operations Supervisor acts as a strategic partner within our retail operations, with a primary focus on leading a team of associates to deliver an exceptional customer experience. This role entails coaching and training team members, effectively delegating and following up on daily tasks, managing associate performance, and ensuring sufficient department coverage. The Front End Operations Supervisor plays a pivotal role in our mission by overseeing and successfully implementing all non-selling operations at the front end of the store. This oversight is crucial in facilitating the store's ability to provide a superior shopping experience for customers while maximizing sales and profitability.

Front End Operations Supervisor must ensure that associates are well-prepared and equipped to meet customer needs efficiently and courteously. This involves continuous monitoring and adjustment of workflows, providing constructive feedback, and recognizing achievements to maintain high morale and motivation within the team. The supervisor must also address any issues or concerns promptly and communicate these effectively to higher management, ensuring that the store operates smoothly and any potential disruptions are minimized.

Furthermore, Front End Operations Supervisor is responsible for maintaining open lines of communication with upper management, keeping them informed about team performance, customer feedback, and overall store morale. This upward communication is crucial for aligning store operations with broader organizational goals and fostering a collaborative environment where both associates and customers thrive.

Key Responsibilities of this Role:

● Create a culture of world-class customer service throughout every department of the store.

● Analyze store performance store and develop action plans with department managers and other members of the management team to make an impact.

● Map out training plans and schedules.

● Champion associate development and advancement.

● Manage a team to ensure daily store operations, including conditions, sanitation, safety/OSHA compliance, and productivity.

Experience and Skills Required

● Experience with various training methods, including on-the-job coaching, mentorship programs and e-learning.

● Advanced organizational skills with the ability to handle multiple assignments

● BS degree in Business, additional coursework in Human Resources is a bonus

● Excellent communication and facilitation skills, including one-to-one, small and large group settings

● Ability to teach, coach and develop others

● Strong detail orientation and number skills with a high degree of data accuracy

● Prior experience in retail is preferred.

● Ability to work flexible hours, including weekends and holidays, to meet store needs.

Core Competencies:

● Customer Focus: Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.

● Drives Engagement: Structures the work so it aligns with people’s goals; Empowers others; Makes each person feel his/her contributions are important; Invites input and shares ownership and visibility; Shows a clear connection between people’s motivators and the organizational goals.

● Communicates Effectively: Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.

● Builds Effective Teams: Forms teams with appropriate and diverse mix of styles, perspectives, and experience; Establishes common objectives and a shared mindset; Creates a feeling of belonging and strong team morale; Shares wins and rewards team efforts; Fosters open dialogue and collaboration among the team

● Develops Talent: Places high priority on developing others; Develops others through coaching, feedback, exposure, and stretch assignments; Aligns employee career development goals with organizational objectives; Encourages people to accept developmental moves.

● Directs Work: Provides clear directions and accountabilities; Delegates and distributes assignments and decisions appropriately; Monitors progress by maintaining dialogue on work and results; Provides appropriate guidance and direction based on people’s capabilities; Intervenes as needed to remove obstacles.

● Financial Acumen: Understands the meaning and implications of key financial indicators; Uses financial analysis to generate, evaluate, and act on strategic options and opportunities; Integrates quantitative and qualitative information to draw accurate conclusions.

● Ensures Accountability: Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work.

● Drives Results: Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results.

● Manages Conflict: Steps up to conflicts, seeing them as opportunities; Works out tough agreements and settles disputes equitably; Facilitates breakthroughs by integrating diverse views and finding common ground or acceptable alternatives; Settles differences in productive ways with minimum noise.

● Collaborates: Works cooperatively with others across the organization to achieve shared objectives; Represents own interests while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gains trust and support of others

Additional Qualifications

● Job requires the ability to work in an office environment, and may be required to lift up to 30 pounds.

● Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

● Consistent timeliness and regular attendance.

● Vision requirements: Ability to see information in print and/or electronically.

● Driving will include South District territory plus additional store in North District area and Maryland

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Village Super Markets, Inc. is an equal opportunity employer and welcomes everyone to our team.

If you are ready to lead a dedicated team in delivering exceptional service while fostering community connections, we invite you to apply today at Village Super Market!