Lead Licensed Veterinary Technician

Lead Licensed Veterinary Technician– Village Veterinary Medical Center 

Knoxville, Tennessee  

• Provide day-to-day coaching and supervision of Technician team members.
• Ensure there are set OSHA regulations for the hospital and team members are trained appropriately. Conduct hospital safety meetings at least every 6 months.
• Maintain and oversee the Radiology compliance in the hospital; to include dosimetry badge reports and exchanges, exposure checks for protective equipment, and patient logs.
• Maintain PPE logs and ensure we always have appropriate PPE.
• Maintain and oversee cleaning and maintenance of all laboratory equipment; including maintaining a checklist for each piece of equipment.
• Maintain Policies & Procedures for the medical team; meet with Medical Director and Practice Manager about concerns and policies needed. Ensure the Medical Director review of all policies and procedures prior to implementation.
• Work with the Department Leads to ensure team members are providing adequate support and departments are running efficiently.
• Brainstorm with the leadership team about ways to improve efficiencies and ways to help our teams provide better patient care.
• Oversee schedules for technical team members within the set budget of each department at least 4 weeks in advance for Practice Manager approval.
• Manage and approve time-off requests for all technicians within 1 week of request being made ensuring appropriate coverage for each department when approving.
• Coordinate the holiday schedule for technician team members at least 2 months in advance to ensure adequate coverage during busy holidays.
• Perform 1:1 conversations and supply feedback for all technicians monthly.
• Assist the Practice Manager in the hiring, accountability discussions, and termination of team members as needed.
• Oversee training of all new team members; ensure all leaders are providing accurate training and providing regular feedback.
• Perform employee evaluations and reviews for technical team members with the assistance of the Practice Manager.
• Manage daily, weekly, and monthly cleaning and maintenance checklists for the technician teams to ensure completion of assigned duties and appropriate cleanliness of the hospital
• Assist any team member as needed to provide a relationship-centered practice.
• Perform other duties as assigned

• Acts as a champion for change and identifies documents, shares, and promotes best practices.
• Drives accountability of all team members in achieving goals.
• Facilitates clear and consistent communication within the leadership team, with all team members and with clients.
• Consciously leads by example to shape a positive culture based on trust and teamwork that caters to the needs of our clients.
• Demonstrates leadership and collaboration by building relationships and rapport with staff teams quickly and actively engaging the team in collective problem-solving.
• Excellent trainer of individuals on systems, process, and how to be successful as part of the team.
• Manage time and tasks of yourself and the team appropriately remaining flexible to provide support as needed.

• Partner with the Practice Manager to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive, rewards, and recognition programs.
• Creates staff schedule and manages labor costs to budget.
• Provides leadership, coaching, and mentoring to elevate the team to increased performance and productivity levels.
• Conduct 1:1 conversations with all members of the technical team at least quarterly.
• Passionate about maintaining a safe, harassment-free work environment by providing resources, support, and supervision to the team.

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations; oversees client follow-up communication.
• Drives client visits through strategic client communication.
• Heads off and resolves client concerns in a courteous and timely fashion.
• Always assumes positive intent when dealing with any situation.

• Participate in the development and implementation of hospital procedures and policies.
• Design workflow systems and processes that consistently drive results with the end goal of providing an outstanding client and pet experience.
• Identify growth and innovation opportunities based on experience and interaction with team members.
• Manages priorities across and within areas of the hospital; ability to productively prioritize tasks.

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