Position Overview :
We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives. The ideal candidate will have experience managing the full Software Development Life Cycle (SDLC) and be adept at gathering requirements, analyzing business processes, and recommending optimal technical solutions. Knowledge of Salesforce technology is preferred. The role involves requirement gathering in a complex environment, supporting testing, conducting training, support to end-users to maximize the effective use of Salesforce, Continuous Improvement, Documentation business processes, and user guides.
Key Responsibilities :
- Requirements Gathering & Documentation :
Define, document, and validate business processes and rules to identify functional requirements. This role is responsible for delivering :
Business Requirement Documents and
Current Business Processes,
To be business processesRequirement Traceability Matrix.Technical Solution Recommendations :Support technical team to understand business requirements.
Collaboration & Teamwork :Collaborate with cross-functional teams, including developers, architects, and stakeholders, to ensure the understanding of the business requirements.
Responsible for developing end user Training plan, and Conducting end-user training as per predefined training plan.Salesforce Knowledge :Leverage an understanding of Salesforce technology and its application to business needs.
UAT support Provide UAT support for the end users so they can undertake business function testing effectively.Qualifications :
Bachelor's degree in Business, Information Systems, or a related field.8 years of experience as a Business Analyst, preferably with exposure to Salesforce implementations as a nice to have.Proven experience in gathering, defining, and documenting business requirements and functional specifications.Ability to manage the end-to-end SDLC, including requirements gathering, solution design, and business process analysis.Excellent problem-solving and analytical skills, with the ability to recommend technical solutions that meet business needs.Strong knowledge of business process mapping and requirements validation techniques.Strong communication skills with the ability to engage with both technical and non-technical stakeholders.Preferred Skills :
Experience working on Salesforce-based projects.Familiarity with public sector or regulatory environments.Reports To :
He / she will report to the Senior Project Manager or Program Manager for a specific assignment.
Key Competencies
Analysis :Generates all possible alternatives given the context of the opportunity / issue
Tries to quantify all business improvement opportunities.Makes quick and effective decisionsMakes decisions on a basis of a holistic understandingProblem-solvingProficient problem-solving skills
Identifies issues or causes for a problem and provides a recommended solution with alternativesIdentifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decisionWeighs the costs, benefits, risks and chances for success in making a decisionCarefully weigh the priority of things to be doneAnticipates possible problems and develops contingency plans in advanceBusiness CommunicationIs able to persuade others to his / her point of view
Makes effective presentationsRepresents internally and externally the best interests of the organizationPuts forward pros and cons and examples to build a caseProvides clear information about a problem or issue, establishes the factsCan synthesize technical and other information to add clarity for othersPersuasively communicates the benefits of a particular approachProduces a very high level of written communication suitable for organization-wide or external consumptionProbes skillfully to get at the facts, when others are reluctant to provide full or detailed informationSystems and Process OrientationEnsures adherence to all processes
Corrects deviations from process based on analysisEvaluates progress / performance as per planGoes to great lengths to ensure the quality of systems and processes.
