What are the responsibilities and job description for the Tasting Room Concierge position at Vineburg Wine Company?
JOB SUMMARY
As a Tasting Room Concierge, you will be the first point of contact for guests visiting our tasting room, ensuring they feel welcomed and cared for. This role is integral to creating a seamless and enjoyable guest experience by managing reservations, seating guests, and assisting with various aspects of hospitality operations.
DUTIES AND RESPONSIBILITIES
- Serve as the first impression of the brand, warmly welcoming all guests and introducing them to the property and their reserved experience.
- Guide guests to their table or tasting area and check them in using the reservation system on a tablet.
- Provide support to management & sales team with overseeing daily service flow. Tasks include supporting time management of table turns, communicating guest special accommodations / needs and facilitating surprise & delights for guests celebrating special occasions with us
- Support inventory and merchandising efforts by restocking retail and tasting room items as needed.
- Assist with table service by clearing plates, silverware, and glassware after use.
- Collaborate with kitchen staff to deliver food to guests and provide brief descriptions of the dishes.
- Assist with end-of-day duties, including stocking wine, washing dishes, glassware, and utensils, and maintaining general cleanliness.
- Perform routine cleaning of bar and patio areas, ensuring they are presentable and guest-ready at all times. Keep floors clear of debris, broken glass, and spills during service to ensure safety and cleanliness.
- Exhibit flexibility and a team-first attitude by assisting with additional tasks as needed in a dynamic hospitality environment.
QUALIFICATIONS
- 21 or over as must be able to pour wine as part of welcome splash
- Ability to multi-task and work effectively in a fast-paced environment under pressure.
- Flexibility to work weekends and special events.
- At least one year of experience in a guest-facing hospitality role.
- Customer service experience required; prior restaurant or retail experience preferred.
- Must have or be able to obtain ServSafe certification and Responsible Beverage Service certification.
- Strong organizational and interpersonal skills with excellent attention to detail.
- Passion for wine and delivering exceptional customer service.
- Familiarity with TOCK reservation systems is a plus.
- Experience with POS systems is a plus.
- Demonstrated reliability, punctuality, and ability to work effectively in a team environment.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to:
- Lift up to 25-50 pounds regularly.
- Move safely over uneven terrain.
- Bend, sit, twist, and stand for extended periods.
Our tasting room experience is built on a foundation of exceptional hospitality, attention to detail, and a passion for creating memorable moments for our guests. We celebrate a love for wine, customer service, and teamwork. Every member of our team plays a key role in ensuring each guest interaction is personal, welcoming, and unforgettable.
