Field Service Technician - Florida

Description

JOB SUMMARY:

Vinfast Field Service Technicians provide on-site professional vehicle systems technical support to Vinfast's dealer network. FSTs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for Vinfast. The primary FST objective is to diagnose and direct repairs on customer vehicles that Dealer Service Technicians are unable to resolve or are trending towards quality problems. FSTs will provide Vinfast Service Center service readiness feedback and early training on emerging technical support issues.

Responsibilities & Key Activities

• Conduct vehicle CAN analysis and utilize flashing tools such as Vector Canoe and VFlash
• Utilize OBD based diagnostics tools and possess the knowledge to resolve vehicle system issues based on DTCs reported
• Use issue tracking tools such as JIRA and fleet management software to identify vehicle system software versions or update success.
• Maintain a close working relationship with Service center managers and technicians in the region
• Conduct ad-hoc in-Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations or debug capabilities.
• Take ownership of Service Technician's concerns and use effective problem resolution skills
• For officially dispatched cases, address service center technician problem resolution needs via phone or at the service center location.
• Report on service center's "Quality of Service" relative to overall service readiness
• Maintain high levels of communication and feedback within the Vinfast Aftersales team and field Service team; prepare daily updates of work completed, problems identified, and future timelines
• Have flexibility to provide support to dealers in your region and outside region, as required

Position Requirements

• Technical automotive background as a Master Service Technician
• Strong written and verbal communication skills
• Experience of working with Electric Vehicles, preferred
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Strong problem solving skills to fix issues when they arise, and understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve goals and succeed
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Strong knowledge of MS Office
• Performs well in an agile, fast-paced environment
• Perform and lead well under pressure
• Valid Driving License
• Up to 75% travel

VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The pay range for this position is $90,000-$120,000.

About

About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.