Training and Development Manager

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Summary:

The primary responsibilities of the Training and Development Manager is to plan, direct, or coordinate the training and development activities and staff of an organization.

Essential Duties and Responsibilities:

• Analyze training needs to develop new training programs or modify and improve existing programs.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Prepare training budget for department or organization.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Develop testing and evaluation procedures.
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Review and evaluate training and apprenticeship programs for compliance with government standards.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.
• Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Conduct opinion surveys or needs assessments.
• Evaluate training programs, instructors, or materials.
• Evaluate employee performance.
• Evaluate program effectiveness.
• Conduct employee training programs.
• Confer with organizational members to accomplish work activities.
• Develop procedures to evaluate organizational training activities.
• Coordinate special events or programs.

Education and Experience: 

• At least 5 years of training and development management
• MBA preferred.