Treatment Coordinator- Vinson Orthodontics

Vinson Orthodontics is seeking a highly-motivated, energetic individual with a superb attitude and great personality to join our team as a new patient Treatment Coordinator. There may be some cross-training required with the front desk and clinic. We are looking for someone who loves life, takes pride in completing tasks, can use time optimally, and has excellent telephone and communications skills. Orthodontic experience is preferred, but will consider highly motivated individuals with relevant skills from another field.

Our private practice focuses on providing the highest quality care utilizing the latest technology in an upbeat and personable atmosphere. We take pride in dedicating ourselves to patient relationships, quality care, and exceptional customer service. The Treatment Coordinator is an integral and core member of our team, and will be responsible for delivering a superior patient experience from the initial call and throughout treatment.

This position requires a level of cross-training to assist with general office support through a variety of clerical activities and related tasks and projects as well as key day to day administrative office responsibilities. You may also need to assist in the clinic when necessary, as well as the front desk.

The Treatment Coordinator must be willing to travel between our Clayton and Wake Forest locations.

Responsibilities and Duties

• Applicant must enjoy working with both children and adults as well as be friendly, professional, and self-motivated with strong relationship-building skills.
• Educating patients about their treatment plan to achieve a high level of patient acceptance.
• Assisting orthodontist in patient exams.
• Discussing finances options with patients.
• Coordinating written and verbal correspondence with referring offices and doctors.
• Communicating with patients and ability to handle challenging questions in an appropriate manner.
• Scheduling appointments.
• Calling patients for appointment reminders and follow up after their initial visit.
• Applicant must be willing to be cross-train to help backup the front desk and clinic when needed.

Qualifications and Skills

• Past customer service and sales experience preferred.
• Superior management of one-on-one consultations.
• Excellent ability to communicate in an upbeat and positive manner with patients, peers, and management.
• Superior interpersonal, verbal and written communication skills in the office and on the telephone.
• Ability to complete tasks, while being attentive to patients and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Able to multi-task, and willing to learn new techniques.
• Familiarity with social media.

Job Type: Full-time

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• Paid sick time
• Paid time off
• Uniform allowance

Schedule:

• Day shift

Work Location: Multiple locations