What are the responsibilities and job description for the Need End User Technical Support Analyst - STATE OF LOUISIANA position at Vinsys Information Technology Inc?
Hope you are doing well. We have an open position for a SR-5225181 - End User Technical Support Analyst. Pl. go through the below description and let me know your interest. If you are interested, kindly share a copy of your resume to hr@vinsysinfo.com along with the rate / salary and best time to reach you.
Role : End User Technical Support Analyst
Client: State of LA
Location: Hybrid, Louisiana
Duration: Longterm Scope:
Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
Customer Service Skills
Windows Imaging and Driver Management
User Profile analysis and migration Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Active Directory Domain Services
Troubleshooting skills with basic hardware and software components
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case by case basis
Role : End User Technical Support Analyst
Client: State of LA
Location: Hybrid, Louisiana
Duration: Longterm Scope:
Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
Customer Service Skills
Windows Imaging and Driver Management
User Profile analysis and migration Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Active Directory Domain Services
Troubleshooting skills with basic hardware and software components
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case by case basis
