What are the responsibilities and job description for the Program Manager - Richmond, VA - In Person Interview Only position at Vinsys Information Technology Inc?
Hope you're doing well. We have an open position for a Program Manager. Pl. see the details below and let me know your interest. If interested, pl. sharea copy of your resume along with your salary / rate expectations and the best time to reach you.
Role : Program Manager
Client: VDOT
Location: Richmond, VA (Hybrid) Need Local Candidates
Job ID: 740081
Interview Mode: In Person Only
LOCAL Candidates only.
Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Skill
Required / Desired
Amount
of Experience
Required
Leadership skills that positively influence and motivate others.
Strong ability to organize, motivate, communicate, and listen to a team
Required
Ability to manage and mentor a tiered team of remote workers.
Required
Experience utilizing service request software.
Required
Experience in IT Desktop Support and/or as an IT Business Analyst.
Required
Strong written and oral communication skills.
Required
Strong problem-solving skills.
Required
Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
Role : Program Manager
Client: VDOT
Location: Richmond, VA (Hybrid) Need Local Candidates
Job ID: 740081
Interview Mode: In Person Only
LOCAL Candidates only.
Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Skill
Required / Desired
Amount
of Experience
Required
Leadership skills that positively influence and motivate others.
Strong ability to organize, motivate, communicate, and listen to a team
Required
Ability to manage and mentor a tiered team of remote workers.
Required
Experience utilizing service request software.
Required
Experience in IT Desktop Support and/or as an IT Business Analyst.
Required
Strong written and oral communication skills.
Required
Strong problem-solving skills.
Required
Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
