Salesforce Administrator

Job Description

Top 3 Skills Needed:

• Salesforce Service Cloud Experience: Proficiency in Salesforce Service Cloud is essential, with Sales Cloud experience being an added advantage. This includes building user profiles, permission sets, and groups.
• Process Articulation: Strong ability to explain the rationale behind building processes in Salesforce and how to implement them effectively.
• Troubleshooting: Expertise in diagnosing and resolving issues when flows do not work as expected or when users' experiences in the system do not align with trained processes.
  
  

Key Responsibilities

• Administer and maintain the Salesforce platform, including user management, security settings, and permissions.
• Configure and customize Salesforce objects, fields, workflows, validation rules, reports, and dashboards.
• Manage data imports and exports, ensuring data integrity across Salesforce.
• Provide training and support to users, troubleshoot issues, and enhance user adoption.
• Collaborate with business stakeholders to gather requirements and implement system enhancements.
• Work with developers to deploy custom solutions using Apex, Visualforce, and Lightning components when necessary.
• Maintain system documentation and Salesforce best practices.
• Ensure Salesforce updates and releases are tested and deployed with minimal disruption.
• Integrate Salesforce with third-party applications and manage API connections.
• Monitor system performance, usage, and optimize processes for efficiency.
  
  

Skills

Mandatory Skills : APEX, Lightning Web Components (LWC), Salesforce Integration(REST, SOAP, Streaming APIs, Event)

Good to Have Skills : Aura, VisualForce

Required Skills : Salesforce

Basic Qualification

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No