What are the responsibilities and job description for the Urgent Need Help Desk Analyst 4 - Local to Richmond, Virginia position at Vinsys Information Technology Inc?
Hope you're doing well. We have an open position for a Help Desk Analyst 4. Pl. see the details below and let me know your interest. If interested, pl. Share a copy of your resume to hr@vinsysinfo.com along with your salary / rate expectations and the best time to reach you.
Role : Help Desk Analyst 4
Client: VSP State of VA
Location: Richmond, VA(Onsite)
Job ID: 756889
Interview Mode: In Person Only
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
Knowledge, Skills, And Abilities
Role : Help Desk Analyst 4
Client: VSP State of VA
Location: Richmond, VA(Onsite)
Job ID: 756889
Interview Mode: In Person Only
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
- Become familiar with VSP services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Knowledge, Skills, And Abilities
- Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
