What are the responsibilities and job description for the Senior Business Analyst position at VINTAGE CONSULTANCY?
Skills:
Agile Methodologies, Contact Centers Management, Brd, Salesforce CRM, Retail Banking, Request For Proposal (RFP),
Job Title: Business Analyst - Contact center SME
Experience: 10-15 Years
Location: Gurgaon, Haryana
Industry: Banking & Finance
Job Type: Full-Time/Permanent
Agile Methodologies, Contact Centers Management, Brd, Salesforce CRM, Retail Banking, Request For Proposal (RFP),
Job Title: Business Analyst - Contact center SME
Experience: 10-15 Years
Location: Gurgaon, Haryana
Industry: Banking & Finance
Job Type: Full-Time/Permanent
- Key Skills : Contact Center Management Brd RFP Salesforce CRM Salesforce CRM Business Analysis Crm Implementation Requirement Gathering CRM Management Banking Bfsi Retail Banking RFP issuance
- Must have retail banking experience in deploying contact center solutions.
- Should have experience in Salesforce CRM/MS Dynamics 365/Any other CRM rollout for the contact center.
- Strong proficiency in English, Client handling, and business skills.
- Strong proficiency in English
- Good PowerPoint skills
- Stakeholder management
- BRD writing
- Requirement gathering
- Should have banking experience in deploying contact center solution
- Preferred experience of a person with skills in SalesForce or MS Dynamics 365 rollout for contact center
- Preparing RFP documentation, including RFP scoring
- RFP issuance
- Vendor demo
- Review and feedback on vendor RFP submission
- RFP scoring
- Vendor recommendations
- Preferred techno-functional skills but strong proficiency in business skills.
