CUSTOMER SERVICE AND SUPPORT REPRESENTATIVE

The Customer Service & Support Representative is the first point of contact for customers, ensuring a welcoming and professional experience both in person and over the phone. This role manages front desk responsibilities, including greeting visitors, answering calls, and directing inquiries. Additionally, the representative facilitates pre- and post-sales administrative tasks, coordinates order processing, and provides after-sales warranty support. By working closely with customers, vendors, and internal teams, this position ensures seamless operations and customer satisfaction.

• Greet and assist customers, ensuring a welcoming and professional experience.
• Answer and direct incoming phone calls, emails, and chat inquiries.
• Monitor and manage customer service and sales support case / task portals to ensure timely resolutions.
• Collaborate with sales representatives to efficiently process customer orders.
• Work with the Customer Experience Manager to address and resolve escalated service issues.
• Assist customers with equipment returns and other in-store service needs.
• Ensure accurate and timely customer pickups.
• Handle cash transactions, including counts and deposits, in coordination with the Store Manager.
• Get customers started on product demonstrations for customers waiting for a sales representative.
• Perform additional duties as assigned by the Customer Experience Manager.

Requirements

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type : Full-time

Weekly day range :

Ability to commute / relocate :

Experience :

Work Location : In person

Salary Description

Starting at $19 per Hour

Salary : $19