Technical Customer Service

Company Description

Vintage Print and Distribution is a successful print management, fulfillment, and mail services company with over 35 years of experience based in Louisville, Kentucky. Established as a regional Business Forms distributor in 1982 Vintage has developed in to a provider of solutions based services that allow customers to streamline and reduce costs associated with the distribution of marketing materials and printing, document processing, and direct mail services. The company has just over 50 employees working from three facilities in Louisville and one facility in Erlanger, Kentucky.

Vintage operates as a “Hybrid” distributor/manufacturer utilizing regional manufacturing partners for the manufacturing of commercial printing and various promotional and marketing products. Vintage controls the internal manufacturing of digital printing both black/white and color. Statement processing, direct mail, quick printing, and fulfillment services are also coordinated in house. Vintage has proven to be the partner of choice by many successful companies due to our location, experienced employees, and solutions based approach!

Role Description

This is a full-time on-site role for a Technical Customer Service position at Vintage Printing located in Louisville, KY. As a Customer Service Representative, you will be essential in delivering outstanding support to our clients, ensuring their needs are met with professionalism and efficiency. Your core skills in customer service, communication, and teamwork will be vital as you assist customers with inquiries and contribute to the office team's report printing. Proficiency in Microsoft Office and data entry will enable you to manage customer information effectively. With the opportunity to utilize your premium skills with computers and teamwork, you will enhance our service offerings and contribute to a positive customer experience.

Job description Responsibilities

• Utilize Microsoft Office tools to document interactions, manage customer data efficiently and complete report entry.
• Operate document printer to maintain workflow.
• Provide exceptional customer support by addressing inquiries and resolving issues via phone and email.
• Demonstrate effective communication skills to ensure clarity and understanding with clients.
• Manage time effectively to handle multiple customer requests and prioritize tasks.
• Maintain a professional demeanor and exhibit strong etiquette while interacting with customers and team members.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.

Qualifications

• Skilled in data entry and Microsoft Office applications
• Proficient in English with strong communication skills
• Excellent phone etiquette and customer service abilities
• Experience in customer support and client services
• Ability to handle report printing, alongside data entry duties
• Customer Satisfaction and Customer Experience focus
• Strong problem-solving and troubleshooting abilities
• Excellent interpersonal and communication skills
• Ability to multitask and work well with daily deadlines
• High school diploma or equivalent required