Houseperson

Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries.

We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.

The Houseman plays a crucial role in maintaining the hotel’s cleanliness, ensuring a welcoming and safe environment for guests and staff. This position supports the housekeeping team by performing a variety of tasks, including cleaning public areas, assisting with room turnovers, and managing supplies.

Guest Areas

• Clean and maintain all public areas, including lobbies, corridors, elevators, restrooms, and meeting spaces.

• Respond promptly to guest requests for additional items such as towels, pillows, or toiletries.

Housekeeping Support

• Deliver clean linens, towels, and amenities to housekeeping staff or directly to guest rooms.

• Collect dirty linens and transport them to the laundry area.

• Assist in the setup and breakdown of furniture or equipment for special events or meetings.

Stocking and Maintenance

• Replenish housekeeping carts with supplies, including cleaning products and linens.

• Monitor and maintain inventory of cleaning supplies and amenities, reporting shortages to the supervisor.

• Ensure proper functioning of housekeeping equipment and report any maintenance issues promptly.

General Duties

• Ensure hallways and storage closets are clean, organized, and free of hazards.

• Handle trash and recycling removal from public and back-of-house areas.

• Follow all safety and sanitation procedures to comply with hotel standards and local regulations.

• Other duties as assigned

• Previous housekeeping or janitorial experience preferred but not required.

• Ability to work independently and as part of a team. Strong attention to detail and organizational skills.

• Must be able to lift and carry up to 50 lbs., stand and walk for extended periods, and perform repetitive motions.

• High school diploma or equivalent preferred.

• Fast-paced environment requiring flexibility and adaptability.

• Shift work, including evenings, weekends, and holidays, may be required.

• Must be customer-focused attitude with a commitment to delivering exceptional service.

• Must be dependable and punctual.

• Must have a proactive approach to identifying and resolving problems.

Lifting and Carrying:

• Must be able to lift and carry items weighing up to 50 lbs., such as linens, cleaning supplies, and furniture.

Standing and Walking:

• Prolonged periods of standing and walking throughout shifts, including moving between guest rooms, public areas, and storage areas.

Bending and Stooping:

• Frequent bending, stooping, and crouching to clean floors, replace items, or retrieve supplies.

Reaching and Stretching:

• Ability to reach above shoulders and below knees to clean, restock supplies, and handle equipment.

Pushing and Pulling:

• Ability to push and pull carts weighing up to 75 lbs., including housekeeping trolleys or furniture.

Climbing:

• Occasional use of step ladders to clean high areas such as light fixtures or windows.

Manual Dexterity:

• Frequent use of hands and arms for repetitive tasks, such as cleaning, folding linens, or restocking items.

Vision and Hearing:

• Adequate vision to read labels, inspect cleanliness, and ensure safety.

• Sufficient hearing to communicate with guests, coworkers, and supervisors.

Environmental Exposure:

• Work may involve exposure to cleaning chemicals, dust, and varying temperatures (e.g., when moving between indoor and outdoor areas).

Employees of Pinnacle Partnership are expected to maintain a professional image and attitude consistent with the Company’s business practices. Employment with Pinnacle Partnership will be in accordance with our “At-Will” policy. This means that just as you may leave your position with the Company at any time, the Company may terminate your employment at any time.

This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment, it is simply an outline of expected duties for the position.