What are the responsibilities and job description for the Massage Therapist position at Vintners?
Vi La Vita Spa at Vintners Resort is Northern California's newest luxury Spa experience, nestled in the heart of wine country. Vi La Vita Spa combines luxury, elegance and the natural beauty of wine country. As the newest addition to Vintners Resort, Vi La Vita Spa offers our guests and community the opportunity to enjoy premier services in relaxation, beauty and wellness.
Our 5,000 square foot spa will offer Massage and Skin Care services with a unique Caldarium (indoor pool), outdoor pool, two steam saunas, relaxation room complete with a fireplace and a beautiful spa garden for guests to enjoy. Vi La Vita Spa provides the long-desired luxury element to our Four Diamond Resort. Learn more about us at https://www.vintnersresort.com/ where we Celebrate Everything!
Essential Duties and Responsibilities: include the following. Other duties may be assigned as needed.
Maintain the highest level of professionalism, engaging and friendly service to our guests in all aspects of job performance
Perform Spa treatments, Massage, Body Scrubs, Body Wraps, etc. as trained
Exhibits company Standards with guests, members and employees
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with employees efficiently and effectively
Learn the names and personally recognize our regular Guests and Members
Perform Massage duties while maintaining the clients comfort at all times
Ensure individualized guest service through acknowledging and responding to their needs and expectation
Assist guests regarding hotel facilities in an informative and helpful way
Perform all opening and closing duties
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
Ability to easily adapt to organizational and environmental changes
Clean and maintain all equipment and supplies
Stock towels and empty towel bins
Communicate usage totals, problems, concerns to appropriate manager
Promote massage, body and general spa treatments and services
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding the company and the surrounding area to answer any questions guests may have to the best of one’s ability
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Maintain alertness and observe safety standards to ensure guest and employee safety at all times
Inspect and evaluate operation condition of all equipment and report necessary repairs to manager on duty
Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
Complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attend all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Actively participate in other areas of the Spa Operation, such as Massage, Body, product knowledge and retail sales
Follow departmental policies and procedures
Follow all safety and sanitation policies
Continued product knowledge and sales training
Attend all scheduled Spa, Resort and departmental meetings
QUALIFICATIONS:
Previous Spa or Hospitality experience preferred.
Must possess exceptional communication, hospitality, and interpersonal skills
Proven history of working well in stressful situations
Availability to work flexible shifts
EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED
CERTIFICATES, LICENSES, REGISTRATIONS:
Current State of California Massage Therapy Certification
CPR/First Aid certified a plus'
Job Type: Part-time
Salary: On average $78/hour (Base hourly rate is $16/hour plus commissions earns on service charges)
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Weekends as needed
Supplemental pay types:
Bonus pay
Commission pay
Signing bonus
Tips
Salary : $16 - $78