What are the responsibilities and job description for the Guest Experience Specialist position at VIO Med Spa?
Located in the heart of Paramus, NJ at the Bergen Town Center, VIO Med Spa is looking to hire guest experience specialists. We provide cosmetic, body and aesthetic services with comprehensive treatment plans to ensure results. Med Spa experience, customer service and/or retail preferred. Willing to train right candidates. Must have exceptional people skills and innate drive to succeed in a goal oriented environment.
Coordinate Positions: Guest Experience Specialists work closely with the spa manager, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, and Body Contour Specialist
Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They ensure all guests are scheduled accurately and receive their services in a timely and professional manner.
The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
Essential Behavioral Characteristics:
- Ethical
- Positive attitude
- Enthusiastic
- Team orientation
Essential Skills:
- Organized
- Responsive
- Adaptive, flexible and able to multitask
- Continuous improvement mentality
- Effective communication
- Time management/self-management
Qualifications:
- Possess a thorough knowledge of spa services
- Have excellent interpersonal skills and customer service orientation
- Possess excellent cleanliness and sanitation skills
- Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
Physical/Mental Requirements:
- Standing for extended periods of time
- Ability to lift at least 30lbs
- Exposure to blood and bodily fluids
- Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Med spa: 1 year (Required)
- Sales: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
