Sales Associate, Manhattan NY

VIOLET GREY is built on the belief that customers want to feel confident in their purchase decisions. We serve our customers with best-in-class inspiration, education, and product recommendations. We never compromise on our distinct editorial integrity. We are committed to garnering customer trust with everything we do. We are a business in which best-in-class permeates all aspects of our company. We measure our success by the quality of our team.

The role is for our new Manhattan store that is scheduled to open in April 2025.

As a seasoned Beauty Expert, you are the ultimate VIOLET GREY brand ambassador. You render best-in-class service with the utmost savoir-faire, grace, and respect to all clients, in a stylish boutique. Knowing that your role goes beyond completing a transaction, you employ a broad skillset to build and support a thriving retail business. You connect with, engage, develop, and retain clients by uncovering their needs, recommending products, following up to ensure satisfaction, keeping them stocked in their must-haves, and notifying them of new launches.

We Are Looking for Someone Who:

• Understands the unique position of VIOLET GREY as The Industry’s Beauty Edit, and knows its heritage
• Conducts business activities in a manner befitting an intimate retail space
• Fosters teamwork, diplomacy and professionalism with boutique staff, corporate and brand partners, The Committee, and friends of VIOLET GREY
• Contributes to building the business by achieving sales goals and hitting key metrics
• Leverages products, promotions, services, and data-capture to recruit and loyalize clientele
• Commands a proficient knowledge of brands and product offerings and their points of difference
• Attends vendor trainings to stay abreast of new launches and to refresh base knowledge
• Acts as steward of stock organisation, tester hygiene, and visual merchandising in the boutique
• Discovers client preferences and lifestyle needs to recommend product that satisfies and promotes credibility and repeat business
• Upholds an omni-channel mindset to seamlessly service client through all touchpoints
• Develops client relationships through various outreach - purchase follow-up, replenishment, new launches, promotions and Violet Boxes and through engagement - makeup appointments and lessons, artist residencies, eventing, and exposure to website editorial and social media content
• Addresses and resolves client situations according to company standards
• Provides makeup application for talent, company partners, and all others required by VIOLET GREY, and is credited for such when possible
• Observes social media etiquette when posting about the company, its brand partners, and products
• Participates voluntarily to be photographed or filmed for social media content

The Ideal Candidate:

• Strong retail beauty sales background - luxury brand and boutique experience a must
• Makeup artistry skilled - industry experience highly desirable
• Client development savvy
• Self-motivated - able to strategize own business

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.