What are the responsibilities and job description for the Service Manager - Yarmouth, ME position at VIP Auto LLC?
TITLE : Service Manager
REPORTING TO : District Manager / Market Manager EMPLOYMENT CLASSIFICATION : Exempt
GENERAL SUMMARY :
The Service Manager :
- Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.
- Fulfills VIP's vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.
- Creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.
- Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES :
1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Team Building : Build an Extraordinary Team that delivers a different and better customer experience to every customer
a. Hire the best associates in the area
b. Develop a superior team
i. Ensure all associates have taken and passed all of their required LMS training
ii. Have all associates complete any and all relevant vendor training.
iii. Make sure all associates are T.I.A basic automotive service certified
iv. Career path with associates during structured associates coaching sessions
v. Sign up associates and provide study material for any applicable ASE certifications
c. Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation.
d. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings.
e. Monitor e-mail frequently for customer appointments and communication.
f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions.
g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
h. Attend off site meetings and training sessions as needed, typically, several times per year.
2. Facility and Equipment Maintenance
3. Procedural Compliance
4. Additional Responsibilities (Performs other functions as required.)
PERFORMANCE MEASURMENT :
STANDARD MANAGEMENT WORK WEEK :
REQUIRED QUALIFICATIONS :
1. Knowledge, Skills, and Abilities
2. Minimum Educational and / or Experience Level
3. Proven results Certificates, Licenses, and / or Registrations
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting / Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
More than 21 lbs.
Up to 20lbs.
Essential Vision Requirements
Other details
Apply Now
