What are the responsibilities and job description for the Assistant Service Manager - Waterbury CT position at VIP Auto?
TITLE : Assistant Manager
REPORTING TO : Service Manager EMPLOYMENT CLASSIFICATION : Non-exempt / hourly
GENERAL SUMMARY :
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
- Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score
- Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
- Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below
Help the Service Manager develop a superior team
Ensure all associates have taken and passed all their required LMS training
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs
Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day
Ensures appropriate steps are taken to maintain a clean service department throughout the business day
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business
Any facility or equipment issues should be entered into the facility or equipment database
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required.)
Communicates with other levels of management as needed to ensure compliance with service standards and company policies
PERFORMANCE MEASURMENT :
STANDARD MANAGEMENT WORK WEEK :
REQUIRED QUALIFICATIONS :
Strong people management and leadership skills, motivational, supportive, assertive, and decisive
Two years related experience in automotive service management
Current, valid driver's license issued in state of residence
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting / Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
More than 21lbs.
Up to 20lbs.
Essential Vision Requirements
Other details
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