What are the responsibilities and job description for the Service Manager - Brockton MA position at VIP Auto?
TITLE : Service Manager
REPORTING TO : District Manager / Market Manager EMPLOYMENT CLASSIFICATION : Exempt
GENERAL SUMMARY :
The Service Manager :
- Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.
- Fulfills VIP's vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.
- Creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.
- Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Hire the best associates in the area
Ensure all associates have taken and passed all of their required LMS training
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day
Ensures appropriate steps are taken to maintain a clean service department throughout the business day
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business
Any facility or equipment issues should be entered into the facility or equipment database
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required.)
Communicates with other levels of management as needed to ensure compliance with service standards and company policies
Serves as policy administrator in assigned location
PERFORMANCE MEASURMENT :
STANDARD MANAGEMENT WORK WEEK :
REQUIRED QUALIFICATIONS :
Strong people management and leadership skills, motivational, supportive, assertive and decisive
Two years related experience in automotive service management
Current, valid driver's license issued in state of residence
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting / Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
More than 21 lbs.
Up to 20lbs.
Essential Vision Requirements
Other details
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