What are the responsibilities and job description for the Customer Experience Manager position at VIP Hospitality LLC?
About VIP Hospitality LLC
Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Key Responsibilities
- Team Leadership : Directly engage and support team members to deliver consistent, exceptional service to every passenger.
- Training & Development : Lead training initiatives to enhance customer interaction skills, align team behaviors with VIP Hospitality standards, and ensure team members are equipped to deliver the best experience.
- Accountability & Support : Act as an accessible and supportive leader who holds the team accountable to high standards, while also encouraging growth and performance improvement.
- Quality Assurance : Conduct regular audits to ensure compliance with JFK Airport's quality standards, providing feedback and coaching to ensure service excellence.
- Guest Interaction : Be a visible and approachable figure for passengers and team members alike, ready to assist, answer questions, and resolve issues.
Qualifications
What We Offer
Additional Considerations
To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.
If you're ready to lead with energy and elevate the passenger experience at JFK, join us at VIP Hospitality and make a lasting impact!
Salary : $75,000 - $85,000
