Customer Service Representative

Join Our Customer Service Team!At our company, we believe our customers deserve nothing but the best. As a member of our Customer Service Team, you'll be the front line of support, providing helpful information, answering questions, and addressing complaints in a professional and positive manner.If you have a knack for making customers smile, we want to talk with you!*

*What You'll Do:**

• Provide accurate, valid, and complete information using the right methods/tools.
• Meet personal/sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain the reason for calling.
• Assist with order placement, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent details like addresses and phone numbers.
• Act as the company's gatekeeper.
• Suggest solutions when a product is unavailable or malfunctions.
• Inform customers of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with the customer service manager to ensure proper customer service delivery.
• Compile reports on overall customer satisfaction.
• Read from scripts when necessary.
• Resolve customer complaints via phone, email, mail, or social media.

**Requirements:**

• - Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented mindset with the ability to adapt/respond to different characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma.

Ready to bring your passion for customer service to our team? Let's connect!

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Application Question(s):

• Ability to pass drug screening

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)

Work Location: In person

Salary : $11 - $14