Customer Service Phone Tech

Immediately hiring a Customer Service Phone Tech for a large manufacturing company in New Braunfels, TX. This position requires manufacturing knowledge, ability to read and interpret blueprints / schematics, as well as troubleshooting electro-mechanical products. Will also be responsible for providing technical problem resolution, troubleshooting issues with security products, and providing customer service support over the phone. Also responsible for onsite / offsite product training, providing electronic technical support, installing equipment, maintaining records of customer interactions, and collaborating with others to improve customer service requirements and satisfaction.

Pay is $19.36 / hr.

Shift is Mon-Fri 8am-5pm (weekends & overtime as required)

Duties :

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to ensure the proper operation of company products
• Provide technical and sales customer support services for security products over the phone and electronically
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars
• Routinely observe operational performance and installation of security products and updates when necessary to increase product knowledge and technical skills
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management, returns, replacements, or repair personnel
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with security products
• Reads and works with drawings, process sheets, operations manuals, schematics, and work orders
• Test and repair electronic boards, parts, hardware, and other manufactured security products using hand tools and power tools, and machinery
• Ship product parts under warranty and for repairs or lost items to customers
• Attends, sets-up demos, and actively participates during tradeshows
• Provides on-site / off-site product training to vendors, sales dealers, staff, etc.
• Maintains logs and reports; customer phone, repair, inventory logs / reports, etc.

Requirements :

Please call / text 210-664-2680.

Salary : $19